Facilities Operations & Tenant Services Coordinator

L & T Case Equipment Private Limited; Tower (MI); On-site; USD 9,400 - 11,000; Full time

Job summary

RELT-Realty at AMN Tower, Powai, is seeking a skilled professional to manage NOC processing, customer records, and service transactions. The role emphasizes accuracy in documentation and adherence to processes within a real estate facilities context.

The candidate should have a BE degree and 6–10 years of relevant experience, with strong vendor and project management capabilities. The position is on-site at the Powai location and involves stakeholder coordination.

Qualifications

• BE is required.

Responsibilities

• Financial / Functional perspective: Ensure timely processing of NOCs and related documentation.
• Support collection and verification of customer records and compliance documents.
• Maintain accurate records of bookings, requests, and service transactions.
• Drive process adherence and documentation accuracy.
• Customer/Stakeholder Perspective: Manage resident and tenant move-in and move-out processes.
• Facilitate club house, amenity, and common facility bookings.
• Handle customer complaints, service requests, and escalations within defined TATs.
• Ensure high levels of customer satisfaction and engagement.
• Internal Process Perspective: Verify documentation and process NOCs as per company guidelines.
• Maintain resident, tenant, and occupancy databases.
• Coordinate with FM, Security, CRM, and Finance teams for customer requests.
• Track complaint closure and maintain service request logs.
• Generate periodic MIS reports and customer service dashboards.
• Learning & Growth / Developmental Perspective: Strengthen customer service and communication capabilities.
• Promote a customer-centric culture across the site team.
• Drive process improvements and digitization initiatives.
• Enhance knowledge of customer service processes and systems.

Education

Bachelor of Engineering (BE)

Job description

RELT-Realty at AMN Tower, Powai, is seeking a skilled professional to manage NOC processing, customer records, and service transactions. The role emphasizes accuracy in documentation and adherence to processes within a real estate facilities context.

The candidate should have a BE degree and 6–10 years of relevant experience, with strong vendor and project management capabilities. The position is on-site at the Powai location and involves stakeholder coordination.