Tenant Services Coordinator

Cressy Commercial Real Estate LLC; Indianapolis (IN); On-site; USD 38,000 - 41,000; Full time

Job summary

Cressy Commercial Real Estate is seeking a Tenant Services Coordinator in Indianapolis, Indiana. The role focuses on coordinating high-quality tenant services, effective communication, and ensuring tenant satisfaction within a property portfolio.

The position requires 1–3 years in commercial real estate, strong Microsoft Office skills, and familiarity with AppFolio. Bachelor’s degree preferred; HS diploma or GED required. On-site role with opportunities to improve tenant experience and reporting.

Qualifications

• 1–3 years commercial real estate experience preferred.
• High School Diploma or GED required; Bachelor’s Degree preferred.
• Proficiency with Microsoft Office and real estate software like AppFolio.

Responsibilities

• Serve as the main point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
• Communicate building policies, maintenance schedules, and other updates.
• Assist in move‑in / move‑out processes by collecting contact information and routing to appropriate parties.
• Coordinate maintenance and repair requests for timely resolution.
• Schedule and oversee regular property inspections.
• Plan tenant events and programs to enhance community engagement.
• Act as contact during emergencies and coordinate responses.
• Collaborate with vendors/contractors to ensure contracted services meet standards.
• Maintain records of tenant communications, lease agreements and maintenance activities.
• Prepare regular reports for management on tenant-related matters.

Skills

Customer service

Communication

Organization

Education

Bachelor’s Degree

High School Diploma or GED

Tools

AppFolio

Microsoft Office

Job description

Cressy Commercial Real Estate is a leading regional commercial brokerage, property management, and construction company that invests in the communities we live, work, and play in. We are a company rich in history, with a team of over 100 professionals. We provide services throughout Indiana, Southwestern Michigan, and beyond.

What makes our company different? WE CARE – about our team, our communities, and our clients.

JOB SUMMARY

This job profile is designed to summarize certain essential information about a job or job category. It is not designed to be a comprehensive or detailed task list for any job or job category. This job/job category may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the Job. Incumbents may be required to perform duties or support functions other than those listed on this job profile as needed. A job profile may be amended at any time with or without notice.

The Tenant Services Coordinator is responsible for coordinating and delivering high-quality services to tenants within a property or real estate portfolio. This role involves effective communication, problem-solving, and ensuring tenant satisfaction.

JOB FUNCTIONS

• Serve as the main point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
• Communicate important information such as building policies, maintenance schedules, and other relevant updates.
• Assist in the move‑in / move‑out process for new or existing tenants by obtaining contact information, completing department checklists and routing to appropriate parties.
• Coordinate maintenance and repair requests, ensuring timely resolution of issues.
• Schedule and oversee regular property inspections to identify and address maintenance needs.
• Plan and organize tenant events and programs to enhance community engagement and foster a positive working environment.
• Function as a point of contact during emergency situations, providing timely information and coordinating necessary responses.
• Collaborate with vendors and contractors to ensure that services such as cleaning, security, and landscaping are provided effectively and in accordance with contracts.
• Monitor tenant satisfaction and gather feedback to identify areas for improvement.
• Implement initiatives to enhance tenant experience and satisfaction.
• Maintain accurate records of tenant communications, lease agreements and maintenance activities.
• Prepare regular reports for management on tenant‑related matters.
• Monitor and track work order and other service requests in work order systems.
• Monitor tracking of vendor and tenant certificate of insurance expiration dates, request renewals, and ensure compliance with standard coverage terms and conditions.
• Other duties as assigned.

All employees are accountable for compliance with all laws and regulations when performing their job duties. Each employee is expected to be familiar with the legal and regulatory requirements affecting his or her job responsibilities. It is the affirmative duty of each employee to always fulfill these responsibilities in a manner that complies with all applicable legal and regulatory requirements. Employees must participate in required training on pertinent compliance laws and regulations as required by the company.

CORE COMPETENCIES

• Provides a high degree of professional customer service to both internal and external parties.
• Excellent communications and organization, follow‑through and follow‑up, meet commitments and deadlines.
• Ability to work well under pressure with strong personalities.

KNOWLEDGE REQUIREMENTS

• Strong experience in Microsoft Office Suite.
• Familiarity with real estate software such as AppFolio, etc.
• Familiar with contract and leasing agreements preferred.

EXPERIENCE / EDUCATION REQUIREMENTS

• 1‑3 years commercial real estate experience preferred.
• High School Diploma or GED.
• Bachelor’s Degree and/or relevant experience preferred.

PHYSICAL REQUIREMENTS

Employees regularly use a computer workstation for extended periods, and must be able to reach out/up and grasp with hands, as well as work in close quarters with others, communicate over the telephone and communicate in writing.

Employees are regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision.

Employees regularly sit up to 8 hours and may be required to stand for extended periods of time, walk, bend, turn/twist, kneel, stoop or crouch.

Employees occasionally lifts, carries and moves/positions objects weighing up to 25lbs.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.

The pay range for this role is:

38,000 - 41,000 USD per year (Indianapolis, Indiana)