Online Operations Student Worker (NFWS)

Grand Canyon University Inc.; Phoenix (AZ); On-site; USD 19,000 - 22,000; Full time

Job summary

Grand Canyon Education is seeking an Online Operations Student Worker to support the online operations leadership team. You will collaborate with regional leadership and University Development Counselors (UDCs) to back operational initiatives, student outreach and recruitment tasks, including appointment-setting and connecting students with UDCs.

The role also provides administrative and project support to enhance the prospective student experience and help achieve regional enrollment goals.

Qualifications

• Must be a current full-time student at Grand Canyon University (online or campus).
• Proficient in Microsoft Office and comfortable using CRM and university systems.
• Strong written and verbal communication, organizational skills, and ability to manage multiple priorities.

Responsibilities

• Send templated communications to prospective students to assist with appointment scheduling.
• Follow up on business-to-business accounts and connections with UDCs.
• Use university systems to execute recruitment tasks and manage data.
• Organize time to complete prioritized work and achieve contact rate goals.
• Provide operational and administrative support to the online operations leadership team and UDCs.
• Perform other duties and special projects supporting enrollment initiatives.

Skills

Interpersonal skills

Organizational skills

Communication

Time management

MS Office

CRM systems

Education

Enrolled a full-time student at Grand Canyon University

Tools

CRM

Microsoft Office Suite

Jabber

Calabrio

Job description

Position Summary/Purpose: Grand Canyon Education (GCE) is seeking an Online Operations Student Worker to reinforce the mission of Grand Canyon University by supporting the online operations leadership team. The student worker will collaborate with regional leadership and University Development Counselors (UDCs) to support operational initiatives, student outreach efforts, appointment-setting activities, and recruitment operations. This position will also provide administrative and project support to help enhance the prospective student experience and support regional enrollment objectives.

Primary Responsibilities/Accountabilities/Essential Functions

• Send templated communications to prospective students to assist with appointment scheduling and facilitate connections with their local University Development Counselor (UDC).
• Business to business account follow up.
• Proficient use of University systems to execute multiple tasks for recruitment purposes.
• Organizes time effectively so all prioritized work is completed in a timely manner and desired contact rates are achieved to ensure service quality.
• Provide operational and administrative support to the online operations leadership team and University Development Counselors as needed.
• Perform other duties and special projects as assigned in support of operational, enrollment, and student recruiting initiatives.

Equipment Used and Responsibility

• MS Office
• CRM
• Jabber
• Phone System
• Calabrio

Qualifications

Ideal candidate is highly motivated, organized, and passionate about supporting student success and GCU's Christian mission. Strong interpersonal, organizational, and communication skills with the ability to effectively manage multiple priorities.

Computer Skills

Proficient with Microsoft Office Suite; experience with CRM and other university systems preferred.

Writing and Communication Skills

Ability to communicate professionally and effectively both verbally and in writing. Ability to work independently while collaborating effectively with regional leadership and University Development Counselors.

Hours may vary based on semester schedules and business needs.

Experience/Education

Grand Canyon Education is committed to a student-first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: Enrolled at GCU as a full-time student (online or campus) in a Bachelor's program or Master's program. Maintain a 2.0 GPA as a Bachelor's-level student or a 3.0 GPA as a Master's-level student. Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements.

Pay Rate

Minimum Wage

Anticipated End Date

June 30, 2027

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.