Facilities Operations Manager

Jones Lang LaSalle Incorporated; Arkansas; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision

Parental leave

PTO & Holidays

Daily Pay

Job summary

Jones Lang LaSalle in Little Rock, AR seeks an experienced Facilities Manager to lead operations and maintenance of building systems. You will drive service quality, manage vendors, and optimize budgets to deliver a superior client experience.

The role requires a 5+ year background in third-party IFM with strong leadership, finance acumen, and knowledge of mechanical, electrical, and BAS systems. On-site position with strong problem-solving and communication skills.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field; or equivalent experience.
• Valid state driver’s license.
• 5+ years of third-party IFM experience with leadership responsibility.
• Experience managing cleaning, landscaping, solid waste & recycling, and pest control.
• Knowledge of Mechanical, Electrical, Plumbing; roofing and BAS systems.
• Ability to multi-task and manage budgets.

Responsibilities

• Oversee operations and maintenance of facility systems.
• Lead site services, performance, and quality standards.
• Coordinate vendor management and cost reduction initiatives.
• Ensure compliance with applicable codes and safety standards.
• Prepare budgets and regular/ad-hoc reports.

Skills

Facilities leadership

Budget management

Vendor management

Analytical thinking

Communication

Multi-tasking

Independent work

Education

Bachelor's degree in Facilities Management or related field

Tools

BAS systems

MS Office

Budgeting software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Responsible for the management and operation of the properties and staff as directed in accordance with the standards and procedures of JLL. Develop, Implement, Manage and maintain overall site services, performance, processes, and quality standards for services. Strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the facility experience.

What your day-to-day will look like:

Facilities Management

Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety. Analyze trends and utilize data to anticipate and proactively address issues in the client environment. Demonstrated success directly interfacing, with client senior management, vendors, and throughout all levels of the organization. Effectively utilizes data and analytics in the communication of solutions and decision making. Conduct planned inspections of the sites to check the level of services provided. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor.

Commissioning Activities

Development and implementation of the overall Startup Plan for Projects assigned. Manage/assist with the development of the overall Startup Schedule. Identify key internal disciplines, vendors and subcontractors, Ensure all PTPs, Job Plans and materials are in place to effect successful system Startups. Promote innovative thinking to improve performance. Work with client, vendors and suppliers to ensure OAT/FAT certificates, warranties and all required manufacturer paper work is completed.

Vendor Management

Closely monitor work requests communicated by JLL, the client and vendors. Continuously raise the bar in vendor quality and service while reducing overall costs. Hold vendors accountable for delivering high quality service per contract scope of work. Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.

Client Service/Satisfaction

Develop and maintain positive client relationship. Conflict resolution and solution analysis. Genuine service oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.

Compliance

Provides contract compliance management and quality control. Responsible for JLL Engineering compliance program. Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.

Budgeting/Reporting

Preparation of detailed budgets for operations. Preparation of regular and ad-hoc reports.

Required qualifications

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience Candidate must possess and maintain a valid state driver’s license Minimum 5+ years of Third-party commercial integrated facilities management (IFM) experience as a with demonstrated leadership responsibility Experience managing Cleaning/custodial, landscaping, solid waste & recycling, and pest control programs/applications. Must have knowledge of Mechanical, Electrical, Plumbing with fair knowledge of roofing systems and BAS systems. Ability to multi-task and effectively organize responsibilities to achieve goals and objectives. Self-motivated and ability to work independently. Financial acumen to manage budgets for projects and operations.

Preferred qualifications

Certified Facility Manager (CFM), Facility Management Professional (FMP), or similar professional certification Demonstrated ability to lead and mentor junior team members and contribute to talent development

Personalized benefits that support personal well-being and growth:

Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Location: On-site –Little Rock, AR

This position does not provide visa sponsorship.

Candidates must be authorized to work in the United States without sponsorship.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation.

For further information, visit jll.com.