Facilities Operations Manager

Jones Lang LaSalle Incorporated; Little Rock (AR); Remote; USD 90,000 - 130,000; Full time

Job summary

Jones Lang LaSalle Incorporated is hiring an on-site Facilities Operations Manager in Little Rock, AR to lead comprehensive facility services for a telecommunications client. You will direct maintenance, safety, and vendor coordination to ensure uptime, cost efficiency, and high service quality.

You will analyze trends, manage budgets, and collaborate with client senior management to optimize operations. The role emphasizes data-driven decisions and a proactive facilities strategy in a complex

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience.
• Valid state driver’s license.
• Minimum 5+ years of Third-party commercial integrated facilities management (IFM) experience with demonstrated leadership responsibility.
• Experience managing Cleaning/custodial, landscaping, solid waste & recycling, and pest control programs/applications.
• Knowledge of Mechanical, Electrical, Plumbing with fair knowledge of roofing systems and BAS systems.
• Ability to multi-task and effectively organize responsibilities to achieve goals and objectives.
• Self-motivated and ability to work independently.
• Financial acumen to manage budgets for projects and operations.

Responsibilities

• Provide leadership and direction for efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems.
• Analyze trends and use data to anticipate and address issues.
• Interface with client senior management, vendors, and internal teams.
• Use data and analytics to communicate solutions and support decision making.
• Conduct planned inspections to assure quality and service levels.
• Develop and implement startup plans and schedules for projects.
• Manage vendor relations and ensure contract deliverables.
• Maintain client relationships and focus on customer satisfaction.

Skills

Facilities management

Leadership

Vendor management

Budgeting

Project management

Communication

Education

Bachelor's degree in Facilities Management

Engineering

Business Administration

Tools

BAS systems

Excel

Budgeting software

Job description

## Facilities Operations ManagerApply: On-site: Little Rock, AR: Full time: Posted Today: REQ538858**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**JLL - Facilities Operations Manager (M1)**Transform at JLL as an integrated Facilities Operations Manager on a telecommunications client account in our Technology vertical! ## **What this job involves:**Responsible for the management and operation of the properties and staff as directed in accordance with the standards and procedures of JLL. Develop, Implement, Manage and maintain overall site services, performance, processes, and quality standards for services. Strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the facility experience.**What your day-to-day will look like:** Facilities Management* Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety.* Analyze trends and utilize data to anticipate and proactively address issues in the client environment.* Demonstrated success directly interfacing, with client senior management, vendors, and throughout all levels of the organization.* Effectively utilizes data and analytics in the communication of solutions and decision making.* Conduct planned inspections of the sites to check the level of services provided. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor.Commissioning Activities* Development and implementation of the overall Startup Plan for Projects assigned.* Manage/assist with the development of the overall Startup Schedule.* Identify key internal disciplines, vendors and subcontractors,* Ensure all PTPs, Job Plans and materials are in place to effect successful system Startups.* Promote innovative thinking to improve performance.* Work with client, vendors and suppliers to ensure OAT/FAT certificates, warranties and all required manufacturer paper work is completed.Vendor Management* Closely monitor work requests communicated by JLL, the client and vendors.* Continuously raise the bar in vendor quality and service while reducing overall costs.* Hold vendors accountable for delivering high quality service per contract scope of work. Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.Client Service/Satisfaction* Develop and maintain positive client relationship.* Conflict resolution and solution analysis.* Genuine service oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.Compliance* Provides contract compliance management and quality control.* Responsible for JLL Engineering compliance program.* Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.Budgeting/Reporting* Preparation of detailed budgets for operations.* Preparation of regular and ad-hoc reports. ## **Required qualifications:*** Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience* Candidate must possess and maintain a valid state driver’s license* Minimum 5+ years of Third-party commercial integrated facilities management (IFM) experience as a with demonstrated leadership responsibility* Experience managing Cleaning/custodial, landscaping, solid waste & recycling, and pest control programs/applications.* Must have knowledge of Mechanical, Electrical, Plumbing with fair knowledge of roofing systems and BAS systems.* Ability to multi-task and effectively organize responsibilities to achieve goals and objectives.* Self-motivated and ability to work independently.* Financial acumen to manage budgets for projects and operations. ## **Preferred qualifications:*** Certified Facility Manager (CFM), Facility Management Professional (FMP), or similar professional certification* Demonstrated ability to lead and mentor junior team members and contribute to talent development *Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.* #FMjobsThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.**Location:**On-site –Little Rock, AR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!