Facilities Operations Manager

JLL; Little Rock (AR); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking an experienced Facilities Operations Manager to lead site services and staff across a telecommunications client account. You will drive efficient operations, ensure quality standards, and coordinate with vendors to optimize service delivery.

The role demands strong leadership, budgeting and compliance skills, with a focus on facility performance and customer satisfaction on-site at our Little Rock, AR location.

Qualifications

• Bachelor's degree (or equivalent) in Facilities Management, Engineering, Business Administration, or related field
• Minimum 5+ years of third-party commercial integrated facilities management experience with leadership responsibilities
• Experience managing cleaning/custodial, landscaping, waste & recycling, and pest control programs
• Knowledge of Mechanical, Electrical, and Plumbing with some roofing and BAS familiarity
• Ability to multi-task and work independently with financial acumen to manage budgets

Responsibilities

• Provide leadership and direction for efficient operations and maintenance of facility systems
• Analyze trends and use data to address issues proactively
• Interfacing with client senior management, vendors, and internal teams
• Use data and analytics to communicate solutions and make decisions
• Conduct planned site inspections to assure service quality
• Develop and implement startup plans and schedules for projects
• Monitor vendor performance and drive continuous service improvements
• Maintain contract compliance and quality control
• Prepare detailed operation budgets and regular/ad-hoc reports

Skills

Leadership

Vendor management

Data analysis

Client relations

Budget management

Facilities operations

Multi-tasking

Independent work

Education

Bachelor's degree in Facilities Management or related field

Tools

BAS systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Facilities Operations Manager (M1)

Transform at JLL as an integrated Facilities Operations Manager on a telecommunications client account in our Technology vertical!

What this job involves:

Responsible for the management and operation of the properties and staff as directed in accordance with the standards and procedures of JLL. Develop, Implement, Manage and maintain overall site services, performance, processes, and quality standards for services. Strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the facility experience.

What your day-to-day will look like:

Facilities Management

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety.
• Analyze trends and utilize data to anticipate and proactively address issues in the client environment.
• Demonstrated success directly interfacing, with client senior management, vendors, and throughout all levels of the organization.
• Effectively utilizes data and analytics in the communication of solutions and decision making.
• Conduct planned inspections of the sites to check the level of services provided. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor.

Commissioning Activities

• Development and implementation of the overall Startup Plan for Projects assigned.
• Manage/assist with the development of the overall Startup Schedule.
• Identify key internal disciplines, vendors and subcontractors,
• Ensure all PTPs, Job Plans and materials are in place to effect successful system Startups.
• Promote innovative thinking to improve performance.
• Work with client, vendors and suppliers to ensure OAT/FAT certificates, warranties and all required manufacturer paper work is completed.

Vendor Management

• Closely monitor work requests communicated by JLL, the client and vendors.
• Continuously raise the bar in vendor quality and service while reducing overall costs.
• Hold vendors accountable for delivering high quality service per contract scope of work. Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.

Client Service/Satisfaction

• Develop and maintain positive client relationship.
• Conflict resolution and solution analysis.
• Genuine service oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.

Compliance

• Provides contract compliance management and quality control.
• Responsible for JLL Engineering compliance program.
• Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.

Budgeting/Reporting

• Preparation of detailed budgets for operations.
• Preparation of regular and ad-hoc reports.

Required qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
• Candidate must possess and maintain a valid state driver's license
• Minimum 5+ years of Third-party commercial integrated facilities management (IFM) experience as a with demonstrated leadership responsibility
• Experience managing Cleaning/custodial, landscaping, solid waste & recycling, and pest control programs/applications.
• Must have knowledge of Mechanical, Electrical, Plumbing with fair knowledge of roofing systems and BAS systems.
• Ability to multi-task and effectively organize responsibilities to achieve goals and objectives.
• Self-motivated and ability to work independently.
• Financial acumen to manage budgets for projects and operations.

Preferred qualifications:

• Certified Facility Manager (CFM), Facility Management Professional (FMP), or similar professional certification
• Demonstrated ability to lead and mentor junior team members and contribute to talent development

#FMjobs

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site -Little Rock, AR

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.