Facilities Operations Leader: Campus Excellence

Duke Clinical Research Institute; Durham (NC); On-site; USD 64,000 - 110,000; Full time

Job summary

Duke Clinical Research Institute in Durham is seeking an Operations Manager, Facilities Management, to lead a critical service area that supports Duke's teaching, research, healthcare, and campus operations. You will drive service delivery, optimize resources, and set standards for safety and quality.

You will manage a team of facilities professionals, oversee budgets and metrics, implement continuous improvement, and partner with stakeholders university-wide to advance operational excellence

Qualifications

• Eight years of progressive facilities management operations experience.
• Minimum of three years of supervisory or leadership experience.
• Demonstrated experience leading teams, managing resources, and improving operational performance.
• Equivalent combinations of education and relevant experience will be considered.

Responsibilities

• Lead, supervise, and coordinate facilities management services for assigned campus areas.
• Plan, prioritize, and allocate resources to ensure efficient and effective service delivery.
• Develop and implement processes that support accurate work assignment, scheduling, and completion.
• Ensure compliance with established operational procedures, service standards, and key performance indicators.
• Monitor daily operations to ensure work is completed safely, efficiently, and with a high level of customer satisfaction.
• Provide leadership, coaching, mentoring, and support to facilities management staff.
• Manage personnel activities including recruitment, hiring, performance management, promotions, disciplinary actions, transfers, and scheduling.
• Identify training needs and ensure employees are equipped with the knowledge and skills required for success.
• Foster a positive, inclusive, and accountable work environment that promotes collaboration and professional growth.
• Build and maintain productive relationships with union leadership and represented employees, where applicable.
• Analyze operational performance data to identify trends, opportunities, and areas for improvement.
• Evaluate work quality, productivity, efficiency, and service outcomes.
• Develop and implement continuous improvement initiatives that enhance operational effectiveness and customer service.
• Prepare reports, performance analyses, and recommendations for department leadership.
• Evaluate equipment, tools, technologies, and work processes to improve reliability, safety, and operational efficiency.
• Assist in developing departmental budgets and fiscal plans.
• Monitor expenditures and manage resources in accordance with University policies and procedures.
• Verify, track, and reconcile budgeted expenses to ensure fiscal responsibility.
• Support strategic planning efforts related to operational and capital resource needs.
• Identify opportunities to maximize operational effectiveness while maintaining financial stewardship.
• Develop strong partnerships with faculty, staff, departmental leaders, and campus stakeholders.
• Serve as a key point of contact regarding facilities operations and service delivery.
• Communicate effectively with customers to understand operational needs and ensure service expectations are met.
• Promote a customer-focused culture that emphasizes responsiveness, professionalism, and accountability.
• Participate in Facilities Management emergency preparedness, business continuity, and emergency response activities.
• Support emergency response efforts and serve as a leader during operational incidents when required.
• Promote a strong safety culture and ensure compliance with environmental health and safety requirements.
• Support initiatives that improve workplace safety and reduce operational risk.

Skills

Leadership

Budget management

Staff development

Operations analysis

Communication

Change management

Education

Associate degree in Facilities Management or related field

Valid professional licenses or certifications, where applicable

Job description

Duke Clinical Research Institute in Durham is seeking an Operations Manager, Facilities Management, to lead a critical service area that supports Duke's teaching, research, healthcare, and campus operations. You will drive service delivery, optimize resources, and set standards for safety and quality.

You will manage a team of facilities professionals, oversee budgets and metrics, implement continuous improvement, and partner with stakeholders university-wide to advance operational excellence