Facilities Operations Leader | Campus Services

Duke University; Durham (NC); On-site; USD 64,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous retirement benefits

Paid time off

Professional development

Diversity, equity, inclusion & belong

Mission-driven environment

Opportunity to make a meaningfulImpact

Job summary

Duke University is hiring an Operations Manager for Facilities Management to lead a facilities service delivery area, optimize resources, and drive operational excellence across teaching, research, healthcare, and campus operations. You will manage a team, budgets, and performance metrics while collaborating with university stakeholders to support Duke's mission.

The role emphasizes leadership, process improvement, safety, and customer-focused service delivery in a complex institutional setting

Qualifications

• Associate degree or equivalent combination of education and experience.
• Valid licenses or certifications where applicable.
• Eight years of progressive facilities management operations experience.
• Three years of supervisory or leadership experience.

Responsibilities

• Lead and coordinate facilities management services for assigned campus areas.
• Plan resources, supervise staff, and ensure high-quality service delivery.
• Develop processes for work assignment, scheduling, and completion.
• Monitor operations for safety, efficiency, and customer satisfaction.
• Manage budgets, performance metrics, and continuous improvement initiatives.
• Engage with stakeholders to support Duke's mission and campus operations.
• Promote a customer-focused culture and strong safety practices.

Skills

Leadership

Communication

Budgeting

Team management

Change management

Customer service

Education

Associate degree or higher in Facilities Management, Construction Management, Engineering Technology, Business Administration, or related field

Licenses or certifications, where applicable

Job description

Duke University is hiring an Operations Manager for Facilities Management to lead a facilities service delivery area, optimize resources, and drive operational excellence across teaching, research, healthcare, and campus operations. You will manage a team, budgets, and performance metrics while collaborating with university stakeholders to support Duke's mission.

The role emphasizes leadership, process improvement, safety, and customer-focused service delivery in a complex institutional setting