Facilities Operations & Dispatch Program Manager

University of Maryland; College Park (MD); On-site; USD 48,000 - 58,000; Full time

Job summary

University of Maryland is seeking a Program Management Specialist in Facilities Management's Customer Response Center (CRC). The role serves as the primary contact for campus customers, Facilities Management staff, and partner units, handling routine and emergency requests and coordinating dispatch and response communications.

This position supports continuous 24-hour operations, uses AssetWorks and monitoring platforms to track incidents, and maintains logs to ensure timely, customer-focused

Qualifications

• Bachelor's degree required; two years of administrative staff experience.
• Strong knowledge of reference and research methods and data organization.
• Ability to present ideas clearly in writing and orally.
• Proficiency in basic analytical and statistical principles.

Responsibilities

• Receive, process, document, and route routine and emergency service requests.
• Coordinate dispatch and emergency communications.
• Monitor building, alarm, and life-safety systems.
• Maintain operational logs and records; ensure timely service delivery.

Skills

Analytical skills

Data interpretation

Written communication

Education

Bachelor's degree

Tools

Office automation software

Job description

University of Maryland is seeking a Program Management Specialist in Facilities Management's Customer Response Center (CRC). The role serves as the primary contact for campus customers, Facilities Management staff, and partner units, handling routine and emergency requests and coordinating dispatch and response communications.

This position supports continuous 24-hour operations, uses AssetWorks and monitoring platforms to track incidents, and maintains logs to ensure timely, customer-focused