Facilities Dispatcher

UPMC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Job summary

UPMC Corporate Facilities Engineering and Maintenance is hiring a Facilities Dispatcher to join our team. The role includes daylight, evening and overnight shifts with onsite training; offsite work may be arranged after training based on department needs.

The candidate must reside in the Pittsburgh area and have call center or dispatch experience. Responsibilities include acting as the primary facilities contact for routine and emergency requests, providing CMMS support to maintenance staff, and

Qualifications

• High School Diploma or equivalent is required.
• Proficiency in Microsoft Office applications required.
• Accurate and timely documentation of call information per departmental standards.
• One year experience working in a call center or collaborative office setting required.
• Call center and/or dispatching experience is strongly preferred.
• Typing speed of 41+ WPM highly preferred.
• Demonstrable analytical skills with ability to think quickly under pressure.
• Must possess compassion, decision making and teamwork skills; multi-task and communicate via telephone/chat.
• Knowledge related to basic maintenance and facilities operations preferred.
• Opportunity for on site, hybrid, or fully remote work available.

Responsibilities

• Act as primary facilities contact to handle routine and emergency requests per CMMS standards.
• Provide CMMS and technical support to maintenance staff for data entry, work requests, and staff availability; field emergencies.
• Preserve CMMS work order data integrity to enable time charge accuracy, labor productivity, and cost recovery information.

Skills

Call center experience

Typing speed 41+ WPM

Analytical skills

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

UPMC Corporate Facilities Engineering and Maintenance is hiring a Facilities Dispatcher to join our team! This role will work on varied days, which includes assigned weekends and holidays. The position will work daylight, evening and overnight shifts. This position requires onsite training and orientation. Upon successful completion of the training period, offsite work arrangements may be available based on departmental needs. Please note that in the event of a network outage or other critical technical issues, you may be required to report onsite temporarily. This individual must be located in the Pittsburgh area. Do you have prior experience in a call center or dispatching role? If so, this could be the next step in your career.

Responsibilities:

• Act as the primary facilities operations contact to handle routine and emergency customer requests, following established CMMS data and process standardization and Best Practice protocols.
• Provide CMMS and technical support to front-line facilities maintenance staff (both mobile and PC-based) for data entry, work request inquiries, and staff availability. Ensure operational safety and integrity by fielding internal and external facilities emergencies, including but not limited to vertical transportation failures and entrapments, pneumatic tube system failures, system alarms, MobileView temperature alerts, utility outages, condition alerts, floods, inclement weather, etc.
• Preserve CMMS work order data integrity to enable time charge accuracy, labor productivity, track asset downtime, and capture cost recovery information.

Maintain constant and detailed communication with a hybrid team of on-site and remote co-workers to ensure accurate and timely response to operational needs. Exhibit professionalism, flexibility, and conscientiousness in every customer interaction to foster an environment that reflects UPMC's core values and promotes patient safety and satisfaction.

• High School Diploma or equivalent is required
• Proficiency in Microsoft Office applications required.
• Accurate and timely documentation of call information per departmental standards
• Completion of the following UPMC courses via the Learning Catalog upon one year of employment in this role: Dealing with Difficult Customers DEI 101
• One (1) year experience working in a call center or collaborative office setting required.
• Call center and/or dispatching experience is strongly preferred
• Typing speed of 41+ WPM highly preferred
• Demonstrable analytical skills with the ability to think quickly and respond appropriately under stressful and/or emergency situations while preserving data integrity and process execution is required
• Must possess a combination of compassion, decision making, and teamwork skills; ability to multi-task and communicate efficiently and effectively via telephone and online chat in a fast-paced environment.
• Knowledge related to basic maintenance and facilities operations preferred.
• Opportunity for on site, hybrid, or fully remote work available.

Licensure, Certifications, and Clearances:

• Act 34 Criminal Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran