Facilities Operations Center Specialist

Usmd; College Park (MD); Hybrid; USD 48,000 - 58,000; Full time

Job summary

University of Maryland, College Park is seeking a Program Management Specialist for Facilities Management’s Customer Response Center. You will act as a primary contact for campus customers and FM staff, handling routine and emergency requests, coordinating dispatch, and monitoring life-safety systems.

The role supports 24/7 operations, requires strong written and verbal communication, and familiarity with AssetWorks. Some in-person travel to meetings on/off campus may be required.

Qualifications

• Bachelor's degree required.
• Two years administrative staff experience.
• Basic data collection and analysis skills.
• Proficiency with office automation software.

Responsibilities

• Receive, process, document, and route routine and emergency service requests.
• Coordinate dispatch and emergency response communications.
• Monitor building, alarm, and life-safety systems and maintain logs.
• Provide customer-focused service to campus customers and FM staff.

Skills

Communication

Data analysis

Office equipment operation

Mathematics

Education

Bachelor's degree

Tools

AssetWorks

Job description

University of Maryland, College Park is seeking a Program Management Specialist for Facilities Management’s Customer Response Center. You will act as a primary contact for campus customers and FM staff, handling routine and emergency requests, coordinating dispatch, and monitoring life-safety systems.

The role supports 24/7 operations, requires strong written and verbal communication, and familiarity with AssetWorks. Some in-person travel to meetings on/off campus may be required.