Facilities Operations & Dispatch Specialist

UM01 University of Maryland College Park (UMCP); United States; On-site; USD 48,000 - 58,000; Full time

Job summary

The University of Maryland, College Park is seeking a Program Management Specialist within Facilities Management’s Customer Response Center to serve as a primary contact for campus customers and staff. The role coordinates routine and emergency service requests, dispatch, and emergency communications, while monitoring life-safety systems.

Responsibilities include maintaining operation logs, using AssetWorks and related platforms, and supporting day-to-day operations across shifts, including

Qualifications

• Bachelor's degree required; two years experience in administrative staff work.
• Knowledge of reference and research methods used to collect and organize data.
• Familiar with basic analytical and statistical principles.
• Proficient in office automation software and office equipment operation.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to perform mathematical computations and present statistics in charts.

Responsibilities

• Serve as a primary contact for campus customers and facilities staff.
• Receive, process, document, and route routine and emergency service requests.
• Coordinate dispatch and emergency response communications.
• Monitor building, alarm, and life-safety systems.
• Maintain operation logs and records; ensure timely, customer-focused service.

Skills

Research methods

Analytical skills

Statistics

Office software

Oral & written communication

Data visualization

Education

Bachelor's degree

Tools

Office automation software

Office equipment operation

Job description

The University of Maryland, College Park is seeking a Program Management Specialist within Facilities Management’s Customer Response Center to serve as a primary contact for campus customers and staff. The role coordinates routine and emergency service requests, dispatch, and emergency communications, while monitoring life-safety systems.

Responsibilities include maintaining operation logs, using AssetWorks and related platforms, and supporting day-to-day operations across shifts, including