Facilities Operations Coordinator

JLL; Town of Webster (NY); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL in Webster, NY, is seeking a Facilities Coordinator to support the Facility Management Team with administrative and coordination duties across client operations. You will handle work orders, budgeting support, and client communications as part of a dynamic team.

The role offers exposure to facilities management, budget tracking, and stakeholder engagement, with opportunities to contribute to process improvements and client satisfaction.

Qualifications

• Bachelor's degree preferred; or equivalent combination of education and professional experience.
• Minimum of 3-5 years in an administrative support role, preferably in real estate, facilities management, or corporate environments.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft SharePoint.
• Exceptional organizational skills with proven ability to manage multiple priorities in a fast-paced environment.
• Strong written and oral communication skills with the ability to create professional client-facing materials.
• Customer service orientation with a track record of building relationships with stakeholders.
• Detail-oriented with strong time management and ability to deliver high-quality work on schedule.

Responsibilities

• Provide administrative support to the Americas Account Director and Facility Management Team Leads, acting as trusted coordinator for account operations.
• Create client-facing materials including QBRs, reports, memos, newsletters, Town Hall presentations, and safety communications.
• Manage work order systems from intake through completion, coordinating dispatch and timely resolution with clear stakeholder communication.
• Maintain Client Portals in Microsoft SharePoint with accurate documentation and organized records.
• Oversee account security protocols including site access, badge management, and permissions.
• Support onboarding and offboarding by coordinating equipment orders, badge setup, training schedules, and policy documents.
• Assist with budget creation, tracking, and variance analysis to identify cost savings opportunities.
• Conduct research, prepare operational reports, and support special projects for continuous improvement.
• Coordinate tactical planning and manage small facility tasks to support regional goals and client satisfaction.

Skills

Microsoft Office

SharePoint

Communication skills

Organization skills

Customer service

Education

Bachelor's degree preferred

Tools

CMMS

Work order systems

Job description

JLL in Webster, NY, is seeking a Facilities Coordinator to support the Facility Management Team with administrative and coordination duties across client operations. You will handle work orders, budgeting support, and client communications as part of a dynamic team.

The role offers exposure to facilities management, budget tracking, and stakeholder engagement, with opportunities to contribute to process improvements and client satisfaction.