Facilities Operations Control Specialist (Flexible Schedule)

umiami; Miami (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

University of Miami seeks a Full Time Facilities Operations Control Representative in Miami, FL. This role serves as a liaison to faculty, staff, and facility managers to ensure safety and smooth facility operations.

Responsibilities include handling calls, processing and dispatching work orders, monitoring alarms, and ensuring timely communication during emergencies. Strong customer service and multi-tasking skills are essential.

Qualifications

• High School Diploma or equivalent/relevant experience, certification or license
• Minimum 1 year of relevant experience required
• Strong customer service, communication and multitasking abilities

Responsibilities

• Answers phone calls with appropriate greeting and resolves issues or transfers to appropriate staff
• Enters, transcribes, records, stores or maintains information in written or electronic form
• Monitors and responds to email requests received through customer service email accounts
• Oversees work order control and management
• Distributes office supplies and assists in maintaining inventory
• Generates work orders from various input sources and dispatches technicians
• Adheres to policies and safeguards University assets
• Assist in planning and communicating maintenance and shutdowns
• Ensure emergencies are communicated and addressed
• Close work orders after completion and assign routing for service requests

Skills

Customer service

Communication

Teamwork

Learning agility

Technical proficiency

Education

High School Diploma or equivalent

Tools

Office software

Job description

University of Miami seeks a Full Time Facilities Operations Control Representative in Miami, FL. This role serves as a liaison to faculty, staff, and facility managers to ensure safety and smooth facility operations.

Responsibilities include handling calls, processing and dispatching work orders, monitoring alarms, and ensuring timely communication during emergencies. Strong customer service and multi-tasking skills are essential.