Sr. Facilities Operations Control Rep - Coral Gables Campus

University of Miami; Coral Gables (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Day 1 benefits

Job summary

University of Miami is seeking a Senior Facilities Operations Control Representative to ensure smooth facility operations and high-level service desk support. The role involves overnight work, rotating weekends, mentoring junior staff, and resolving complex operational issues.

You will manage data, respond to inquiries, and coordinate work orders to keep campus facilities running smoothly. Successful candidates will have a high school diploma or equivalent, at least 3 years of relevant

Qualifications

• Learning agility to adapt to new procedures, technologies and priorities.
• Clear written and verbal communication with colleagues and stakeholders.
• Ability to learn and apply new office technologies and reporting tools.
• Collaborative team player capable of supporting a busy operations team.

Responsibilities

• Enter, analyze data, and prepare reports for management review.
• Monitor alarm notifications and report findings to appropriate staff.
• Generate work orders from calls or emails received.
• Receive inquiries and respond with timely, accurate information.
• Facilitate work order control and dispatch Facilities technicians.
• Assist training of less experienced team members and maintain records.
• Support accident report forms and safeguard university assets.
• Escalate urgent or high-risk issues to the appropriate leader.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma

Tools

Office software

Job description

Senior Facilities Operations Control Representative

The Senior Facilities Operations Control Representative facilitates the smooth operations of facility functions by providing support to the operations of the service desk and providing outstanding customer service. Additionally, the incumbent mentors junior staff, and addresses the resolution of complex operations issues.

This position requires overnight work and participation in a rotating weekend schedule.

Event Details

Date: September 28, 2026

Time: 1:00 PM - 4:00 PM

Virtual: Zoom

Work Location: Coral Gables Campus

Why Attend?

• Meet the hiring manager
• Learn about our Competitive salary
• Explore our Excellent benefits starting Day 1 of employment

CORE JOB FUNCTIONS

• Enters and analyzes data, and prepares reports to present to appropriate managing staff.
• Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported.
• Generates work orders from correspondence or phone calls received.
• Receives and responds to inquiries, questions or concerns.
• Facilitates work order control and management.
• Assists with training of less experienced team members.
• Maintains detailed and organized records of all relevant forms.
• Supports personnel in completing accident report forms.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Education:
  High School Diploma or equivalent/relevant experience, certification or license
• Certification and Licensing:
  Refer to department description for applicable certification requirements
• Experience:
  Minimum 3 years of relevant experience required
• Knowledge, Skills and Abilities:
  Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
  Teamwork: Ability to work collaboratively with others and contribute to a team environment.
  Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Department Specific Functions

The Facilities Operations Control Representative serves as a liaison to students, faculty, staff, and Facilities team members to receive and assess reports of facilities-related matters on campus. The position independently evaluates information, determines the appropriate response, initiates work through the University's work order management system, dispatches or schedules Facilities technicians, and promptly escalates urgent, complex, or high‑risk concerns to the appropriate leader.

In-Depth Job Duties and Responsibilities

• Operational & Customer Service
  Answer phone calls from students, faculty and staff and take appropriate action for each call.
  Monitor incoming work order requests (online SRO website, departmental email, Microsoft Teams) so to generate work orders through the University's work order management system and dispatching Facilities technicians to address requests.
  Assist in the communication of general maintenance, major repairs, and shutdowns in a timely, effective and efficient manner via various forms of communication, written and orally.
  Maintains consistent and effective communication to administration, management, and the field team on day‑to‑day operations, as well as responding to planned or unplanned issues, utility disruptions, or emergencies.
  Monitor alarm systems, including energy, fire alarm, and lift station systems; independently assess notifications, initiate the appropriate response, and promptly elevate life‑safety, operational, or unresolved issues to managers, mechanics, contractors, or emergency partners as appropriate.
  Exercise sound judgment to evaluate the urgency, operational impact, and pote