Facilities Operations & Client Success Manager

CBRE; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

CBRE Account Manager role overseeing a small-to-medium team responsible for delivering client commitments across hard services and facility management. You will coordinate staff activities, supervise recruiting and training, and manage performance evaluations to ensure service excellence.

This position sits within CBRE's Operations Management function, focusing on aligning staff actions with project goals, supporting client relationships, and driving successful delivery.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in staffing, training, development, coaching, mentoring, measuring performance and retention.
• Ability to convey performance expectations and handle problems.
• Leadership skills to drive quality, efficiency, and effectiveness.

Responsibilities

• Provide formal supervision to employees; monitor training and development.
• Coordinate team's daily activities; set schedules and tasks.
• Consult with sales to define project requirements and identify risks; implement action plans.
• Coordinate resources to service projects and build operational plans.
• Manage sales relationships with small to mid-sized clients; identify new opportunities.

Skills

Staff supervision

Team leadership

Project coordination

Client relationship management

MS Office proficiency

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

CBRE Account Manager role overseeing a small-to-medium team responsible for delivering client commitments across hard services and facility management. You will coordinate staff activities, supervise recruiting and training, and manage performance evaluations to ensure service excellence.

This position sits within CBRE's Operations Management function, focusing on aligning staff actions with project goals, supporting client relationships, and driving successful delivery.