Senior Account Management Leader — Client Success & Operations

CBRE; Burlington (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

CBRE Account Management Sr. Manager leads a team delivering key client commitments and coordinates staff to support strategic operations goals.

The role includes supervising, scheduling, mentoring, and collaborating with Sr. sales to define project requirements, ensuring timely, high-quality delivery for large accounts. Strong leadership and process-improvement focus are essential for success.

Qualifications

• Bachelor's Degree preferred with 5 - 8 years of relevant experience or equivalent
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred
• Ability to lead the exchange of sensitive information and convey performance expectations
• Leadership to motivate the team to achieve operational targets across disciplines
• Advanced organizational skills and proficiency with MS Office
• Strong analytical mindset and cross-functional collaboration

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruiting and hiring of new employees
• Coordinate and manage the team's daily activities, establish work schedules, assign tasks, cross-train staff, and track deadlines
• Consult with Sr. sales professionals to define complex project requirements and develop action plans for risks
• Obtain and coordinate resources needed to service projects and build strategic operational plans
• Manage sales and relationships with large/high-profile clients and identify opportunities for improvements within accounts
• Review service level performance reports to ensure client service levels are met/exceeded
• Troubleshoot escalated issues; serve as SME for key systems and processes
• Direct the client and project team regarding scope, responsibilities, and delivery against contractual obligations
• Apply broad business knowledge to achieve team and departmental objectives
• Lead by example in CBRE RISE values; influence others while following policies
• Identify and solve technical/operational problems of complexity
• Understand the broader department impact and drive process improvements

Skills

Leadership

Coaching

Performance evaluations

Staffing

Project coordination

Stakeholder management

Client relationship management

Problem solving

Training & development

Process improvement

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

CBRE Account Management Sr. Manager leads a team delivering key client commitments and coordinates staff to support strategic operations goals.

The role includes supervising, scheduling, mentoring, and collaborating with Sr. sales to define project requirements, ensuring timely, high-quality delivery for large accounts. Strong leadership and process-improvement focus are essential for success.