Facilities & Help Desk Coordinator

H Mart; Lyndhurst (NJ); On-site; USD 50,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

PTO & Holidays

Lunch provided

Employee assistance program

Job summary

H Mart is seeking a facilities and operations coordinator to oversee help desk activities, monitor ticket progress, and coordinate maintenance across stores. You will purchase parts, communicate with vendors, and process invoices while supporting in-house technicians and contractors.

The role requires strong communication, vendor negotiation, and the ability to travel domestically. Proficiency in Microsoft Office and basic SAP knowledge are preferred, along with a valid driver's license.

Qualifications

• BS/BA in Management or Accounting, Manufacturing Engineering Major or related field.
• Good communication skills to negotiate with vendors and speak with store managers.
• Must be able to safely operate company motor vehicle and possess a valid driver's license.
• Proficiency with Microsoft Office (Excel, Outlook, etc.).
• Basic knowledge in SAP is preferred, not required.
• Able to travel domestically.

Responsibilities

• Provide daily help desk oversight to ensure tickets are promptly assigned, scheduled, and completed.
• Monitor ticket progress to ensure tasks are completed within expected timeframes.
• Purchase parts and equipment for facilities.
• Correspond with vendors for facility management needs and process invoices.
• Process draft reports for different projects and visit regional stores for follow-ups.
• Support in-house technicians and coordinate with outside contractors for service and repairs.

Skills

Vendor negotiation

Communication skills

Driver's license

Microsoft Office

SAP knowledge (basic)

Domestic travel

Korean/English (bilingual)

Education

BS/BA in Management or Accounting, Manufacturing Engineering Major or related field

Tools

Microsoft Excel

Microsoft Outlook

SAP

Job description

H Mart is seeking a facilities and operations coordinator to oversee help desk activities, monitor ticket progress, and coordinate maintenance across stores. You will purchase parts, communicate with vendors, and process invoices while supporting in-house technicians and contractors.

The role requires strong communication, vendor negotiation, and the ability to travel domestically. Proficiency in Microsoft Office and basic SAP knowledge are preferred, along with a valid driver's license.