Facilities & Front Desk Supervisor

Bienvivir; El Paso (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Bienvivir All-Inclusive Senior Health is seeking a Reception and Facilities Support Supervisor in El Paso, TX. The role ensures smooth operation of the front desk and mailroom, while supervising reception staff and coordinating facility projects.

You will provide clerical support to the Director of Facility Management and Communications, manage calls, prepare meeting materials, and assist with vendor coordination; a high school diploma and five years of experience are required, with an associate

Qualifications

• Requires high school diploma or GED with general office training.
• Preferred associate degree in business administration, management, or related field.
• Minimum five years in administrative/clerical roles supporting executives or boards; supervisory experience preferred.

Responsibilities

• Hire, train, motivate, discipline, and evaluate receptionists.
• Direct receptionist functions including schedules, logs, lunch tickets, and front desk activities.
• Provide leadership and supervision to reception staff.
• Investigate complaints and grievances of reception staff.
• Develop and interpret policies and SOPs for the Reception Department.
• Attend monthly new employee orientation and present to the team.
• Oversee mailroom operations; track mail and packages by location.
• Supervise department supplies and maintain records in the mailroom system.
• Monitor parking records for facilities and ensure parking protocols are followed.
• Provide clerical support to the Director of Facility Management and Communications.
• Answer calls, take messages, and route to appropriate staff.
• Prepare folders, take minutes, and manage meeting reminders; request food for meetings.
• Coordinate facility projects; call vendors and maintain project records.
• Participate in monthly supervisor meetings with progress reports.
• Assist with plant contracts; conduct quarterly facility walkthroughs.
• Coordinate furniture requests with vendors and track inventory.
• Participate in the incident command structure and support planning leadership.
• Follow Bienvivir values, policies, and procedures; perform other duties as assigned.

Skills

Administrative Support

Supervisory Experience

Office Administration

Communication Skills

Education

High School Diploma or GED

Associate degree in business or related field (preferred)

Tools

MS Office

Job description

Bienvivir All-Inclusive Senior Health is seeking a Reception and Facilities Support Supervisor in El Paso, TX. The role ensures smooth operation of the front desk and mailroom, while supervising reception staff and coordinating facility projects.

You will provide clerical support to the Director of Facility Management and Communications, manage calls, prepare meeting materials, and assist with vendor coordination; a high school diploma and five years of experience are required, with an associate