Brand-Centric Facilities & Guest Experience Leader

Career Site Brand; New Orleans (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Growth Opportunities

401K

Health/Dental/Vision

EAP

PTO

Discounts via Perks

Tuition Reimbursement

Outstanding Culture

Job summary

Holiday Inn Club Vacations in New Orleans seeks a Maintenance Engineering Manager to oversee asset management and lead operations across engineering, facilities, grounds, fleet, and housekeeping partnerships. The role serves as a guest advocate and advisor to the General Manager, prioritizing safety, reliability and guest satisfaction.

You will develop PDPs, coach staff, manage budgets and resources, analyze performance, and use guest feedback to drive continuous improvement.

Qualifications

• Requires high school diploma or higher in engineering discipline.
• College degree or trade training preferred.
• 3 years of hospitality maintenance engineering management.
• 1 year leading front line staff.
• Knowledge of maintenance engineering management and building physical plant systems.
• Strong written and verbal English communication.
• Possession of current state certification or licensing may be required.

Responsibilities

• Develop PDPs and coach staff to grow brand hearted maintenance talent.
• Analyze staffing, targets and resources to achieve results.
• Lead guest relations and ensure high guest satisfaction.
• Promote brand culture and align decisions with brand standards.
• Oversee preventative care and maintenance programs and vendor contracts.
• Implement maintenance strategies and budget stewardship.
• Prepare departmental budgets and allocate resources.

Skills

Hospitality maintenance management

Staff leadership

Project management

English communication

Building systems knowledge

Budgeting basics

Problem solving

Vendor management

Certifications/licensing

Education

High School Diploma

College degree or trade training in engineering

Job description

Holiday Inn Club Vacations in New Orleans seeks a Maintenance Engineering Manager to oversee asset management and lead operations across engineering, facilities, grounds, fleet, and housekeeping partnerships. The role serves as a guest advocate and advisor to the General Manager, prioritizing safety, reliability and guest satisfaction.

You will develop PDPs, coach staff, manage budgets and resources, analyze performance, and use guest feedback to drive continuous improvement.