Temp-Assistant Dispatch Controller

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 2,066,000 - 3,168,000; Full time

Job summary

Nova Southwestern University is seeking a full-time dispatcher to support Facilities and Campus Support by promptly handling emergencies and service requests. You will manage work orders, coordinate with vendors, and ensure timely, accurate processing with strong customer service.

Ideal candidates have 1 year of dispatcher or related experience, proficiency in MS Excel/Word/Outlook, and the ability to work calmly under pressure in a high-volume environment.

Qualifications

• Intermediate knowledge of MS Excel, Word and Outlook.
• 10 Key or numeric data entry skills.
• Ability to handle a high volume of transactions.
• Detail oriented.
• Effective communications skills, verbal and written.
• Ability to remain calm and take decisive action during emergencies. Ability to communicate effectively with others.
• Ability to work cooperatively with colleagues and supervisory staff at all levels.

Responsibilities

• Provides operational support to FAC and Campus Support departments by responding promptly to emergencies and urgent service requests, ensuring work is initiated and completed efficiently.
• Reviews and closes completed work orders to verify contracted and in-house services have been delivered and customer needs addressed.
• Serves as a communication liaison between customers and FAC staff by relaying information via phone, email, and other channels to facilitate timely work orders.
• Delivers exceptional customer service by interacting with customers to gather, verify, and clarify information for accurate processing and completion of work orders.
• Maintains regular on-site attendance to support daily operations and customer service needs.
• Distributes work orders to external vendors for service delivery and processing.
• Receives completed work order documentation from external vendors, verifies completion, and updates or closes work orders in the system.
• Participates in job-related meetings, training sessions, and other activities, in person or via Zoom.
• Coordinates with NSU building managers and technicians to understand operational issues and maintain satisfaction.
• Schedules Passenger Vans and Executive Vehicles.
• Performs other duties as assigned.

Skills

MS Excel

MS Word

Outlook

Data entry

Attention to detail

Communication

Emergency response

Education

High School Diploma or Equivalent

Job description

We are excited that you are considering joining Nova Southwestern University!

Nova Southwestern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southwestern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southwestern University.

Primary Purpose:

Supports the efficient operation of the University by ensuring the timely and accurate processing of work orders through the work order management system. This position serves as a critical link in maintaining daily operational continuity by providing reliable information and coordinating service requests necessary for the effective delivery of facilities and operational services.

Job Category:Non-Exempt

Hiring Range: 18.00

Pay Basis: Hourly

Subject to Grant Funding?No

Essential Job Functions:

• Provides operational support to Facilities and Campus Support (FAC) departments by responding promptly to emergencies and urgent service requests, ensuring work is initiated and completed efficiently.
• Reviews and closes completed work orders to verify that contracted and in-house services have been delivered and that customer needs have been addressed satisfactorily.
• Serves as a communication liaison between customers and FAC staff by relaying information via phone, email, and other communication channels to facilitate the timely completion of work orders.
• Delivers exceptional customer service by interacting with customers to gather, verify, and clarify information necessary for the accurate processing and completion of work orders.
• Maintains regular on-site attendance as required for this full-time position to support daily operations and customer service needs.
• Distributes work orders to external vendors for service delivery and processing.
• Receives completed work order documentation from external vendors, verifies completion, and updates or closes work orders within the work order management system.
• Participates in job-related meetings, training sessions, and other business activities, either in person or through virtual platforms such as Zoom.
• Coordinates with NSU building managers and technicians to ensure a clear understanding of operational issues, support effective problem resolution and maintain a high level of customer satisfaction.
• Schedules Passenger Vans and Executive Vehicles.
• Performs other related duties and responsibilities as assigned.

Note: This is a full-time position that requires working from the office

Job Requirements:

Required Knowledge, Skills, & Abilities:

• Intermediate knowledge of MS Excel, Word and Outlook.
• 10 Key or numeric data entry skills.
• Ability to handle a high volume of transactions.
• Detail oriented.
• Effective communications skills, verbal and written.
• Ability to remain calm and take decisive action during emergencies. Ability to communicate effectively with others.
• Ability to work cooperatively with colleagues and supervisory staff at all levels.

Physical Requirements / Working Conditions:

• May be exposed to prolonged periods of sitting and/or standing in performance of job duties.
• May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

Required Certifications/Licensures:

Required Education:

High School Diploma or Equivalent

Major (if required:

Required Experience:

One (1) year experience working as a dispatcher, phone operator, data entry or related experience.

Preferred Qualifications:

Is this a safety sensitive position?

No

Background Screening Required?

Yes

Pre-Employment Conditions:

Sensitivity Disclaimer:

Nova Southwestern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.