Campus Security Communications Dispatcher

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

Nova southeastern University (NSU) seeks a frontline Communications Support professional to monitor campus safety systems and assist internal and external stakeholders. The role requires handling alarms, logging calls, and following department guidelines to ensure timely, accurate service.

You will conduct investigations using electronic resources, apply surveillance methods, and maintain records. This is a non-exempt hourly position with various shifts, including nights, weekends, and holidays.

Qualifications

• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills.
• Ability to multitask.
• Conflict management skills.
• Ability to work under pressure.
• Ability to maintain composure and professionalism in stressful situations.
• Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry and typing skills.
• Ability to enter and verify information with accuracy.
• Ability to understand and follow oral and written instructions.

Responsibilities

• Follows departmental guidelines on customer service to ensure quality customer service is provided to internal and external stakeholders.
• Promptly answers to requests consistent with Public Safety standards to ensure a timely customer service experience.
• Monitors and promptly responds to alarms for NSU properties and responds to ensure safety of NSU community.
• Conducts accurate and timely investigations using electronic resources in support of crime prevention and risk management to ensure a safe campus.
• Uses surveillance methods to identify suspicious activity and respond accordingly to ensure a safe NSU environment.
• Creates and maintains records of calls received to ensure accurate logging.
• Performs other duties as assigned or required.

Skills

Written communication

Oral communication

Interpersonal skills

Multitasking

Conflict management

Working under pressure

Data entry

Instruction following

Typing

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Nova southeastern University (NSU) seeks a frontline Communications Support professional to monitor campus safety systems and assist internal and external stakeholders. The role requires handling alarms, logging calls, and following department guidelines to ensure timely, accurate service.

You will conduct investigations using electronic resources, apply surveillance methods, and maintain records. This is a non-exempt hourly position with various shifts, including nights, weekends, and holidays.