Facilities Dispatch Coordinator

Nova Southeastern University; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salaries

Tuition waiver

Retirement plan

Excellent medical and dental plans

Tobacco-free university

Job summary

Nova Southwestern University in Fort Lauderdale, FL is seeking a full-time dispatcher to support facilities operations. You will process work orders, coordinate with vendors, and maintain clear communication with customers and FAC staff. Office-based position requiring on-site presence.

This role emphasizes accurate data entry, strong Excel/Outlook/Word skills, and calm, organized handling of emergencies with a focus on customer service and efficient issue resolution.

Qualifications

• High School Diploma or Equivalent.
• 1 year experience in dispatcher, phone operator, data entry or related role.
• Intermediate knowledge of MS Excel, Word and Outlook.

Responsibilities

• Provides operational support to FAC departments by responding to emergencies and urgent service requests.
• Reviews and closes completed work orders to verify service delivery and customer satisfaction.
• Acts as liaison between customers and FAC staff via phone, email and other channels.
• Delivers excellent customer service by gathering and clarifying information for work orders.
• Maintains regular on-site attendance to support daily operations and customer service needs.
• Distributes work orders to external vendors for service delivery and processing.
• Receives completed work order documentation from vendors and updates the system.
• Participates in meetings and training sessions via in-person or virtual platforms.
• Coordinates with NSU building managers and technicians to resolve operational issues.
• Schedules Passenger Vans and Executive Vehicles.
• Performs other related duties as assigned.

Skills

MS Excel

Outlook

Word

10 Key data entry

Detail oriented

Effective communications

Emergency response

High volume transactions

Teamwork

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Nova Southwestern University in Fort Lauderdale, FL is seeking a full-time dispatcher to support facilities operations. You will process work orders, coordinate with vendors, and maintain clear communication with customers and FAC staff. Office-based position requiring on-site presence.

This role emphasizes accurate data entry, strong Excel/Outlook/Word skills, and calm, organized handling of emergencies with a focus on customer service and efficient issue resolution.