Facilities Customer Liaison - (497129 )

University of Houston; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Houston is seeking a Facilities/Const Mgmt Admin to engage with customers in face-to-face meetings, triage service requests, and manage work orders for designated zones. The role provides technical direction to ensure satisfaction and requires strong knowledge of campus operations.

The position emphasizes effective communication, coordination with zone managers, and serving as a primary contact for service requests.

Qualifications

• High School Diploma or GED required.
• Education verification will be conducted upon acceptance of an employment offer.
• Education in lieu of experience is accepted.

Responsibilities

• Identify and triage service request tickets for designated building zone.
• Track and follow-up on work orders across customers, departments, and buildings.
• Monitor building conditions and submit service tickets as needed; provide technical direction for completion.
• Serve as key customer contact for service requests and accuracy of work orders.
• Notify customers of potential service interruptions.
• Collaborate with Zone Managers and other liaisons as needed.
• Assist campus visitors and provide campus information and assistance.
• Remain knowledgeable about campus and department structure.
• May be considered essential personnel and serve on special task forces during emergencies.
• Perform other job-related duties as required.

Skills

Customer service

Communication

Facilities knowledge

Ticketing & work orders

Education

High School Diploma or GED

Education in lieu of experience allowed

Job description

Department: Facilities/Const MgmtAdminSalary: Commensurate withExperience/Education

Description:

Engages and communicates in face-to-face meetings with customersto address, but not limited to, facility issues. Investigates,corrects, confirms, provides resolutions to Service Requests/WorkOrders and addresses various needs of departments and buildingoccupants. Effectively liaise between departments and assignedbuilding personnel in designated zones.

1. Identifies and triages service request tickets for anassigned zone of buildings.

2. Tracks and follows-up on work orders for various customers,departments, and buildings.

3. Monitors building conditions, submits service tickets asneeded, suggests changes as required, and provides technicaldirection to ensure all work is completed to customersatisfaction.

4. Serves as key customer contact for all service requests andaccuracy of work orders for assigned buildings, as well as generalcampus information.

5. Notifies customers of potential service interruptions.

6. Partners with Zone Managers and/or other Customer Liaisonswhen needed.

7. Assists campus visitors, students, guests, etc. for campusinformation, inquiries and/or needs

8. Remains knowledgeable of campus and department structure.

9. May be considered essential personnel and may be assigned toserve on a special task force during periods of emergency.

10. Performs other job-related duties as required.

High School Diploma or GED Required

Department is willing to accept education in lieu ofexperience.

MQ: Education: Basic knowledge of more than one professionaldiscipline. Knowledge of the discipline is normally obtainedthrough a formal, directly job-related technical college or anequivalent in-depth specialized training program that is directlyrelated to the type of work being performed. Education verificationwill be conducted upon acceptance of an employment offer.

Experience: Requires a minimum of one (1) year of job-relatedexperience.

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are EqualOpportunity Institutions. Everyone is encouraged to apply.