Facilities Customer Liaison

University of Houston; Houston (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

University of Houston seeks a Facilities/Const Mgmt Admin to engage with customers face-to-face, address facility issues, and liaise between departments and building personnel within assigned zones. You will triage service requests, track work orders, monitor conditions, notify customers of interruptions, and provide technical direction to ensure satisfaction across campus buildings.

Requires a High School Diploma or GED; education in lieu of experience is acceptable.

Qualifications

• High School Diploma Or GED Required
• Education in lieu of experience accepted.
• All positions security sensitive and will require a criminal history check.
• Equal Opportunity Institution; everyone is encouraged to apply.

Responsibilities

• Identifies and triages service request tickets for an assigned zone of buildings.
• Tracks and follows-up on work orders for various customers, departments, and buildings.
• Monitors building conditions, submits service tickets as needed, suggests changes as required, and provides technical direction to ensure all work is completed to customer satisfaction.
• Serves as key customer contact for all service requests and accuracy of work orders for assigned buildings, as well as general campus information.
• Notifies customers of potential service interruptions.
• Partners with Zone Managers and/or other Customer Liaisons when needed.
• Assists campus visitors, students, guests, etc. for campus information, inquiries and/or needs
• Remains knowledgeable of campus and department structure.
• May be considered essential personnel and may be assigned to serve on a special task force during periods of emergency.
• Performs other job-related duties as required.

Skills

Customer liaison

Effective communication

Education

High School Diploma or GED

Job description

Department: Facilities/Const Mgmt Admin Salary: Commensurate with Experience/Education

Description

Engages and communicates in face-to-face meetings with customers to address, but not limited to, facility issues. Investigates, corrects, confirms, provides resolutions to Service Requests/Work Orders and addresses various needs of departments and building occupants. Effectively liaise between departments and assigned building personnel in designated zones.

• Identifies and triages service request tickets for an assigned zone of buildings.
• Tracks and follows-up on work orders for various customers, departments, and buildings.
• Monitors building conditions, submits service tickets as needed, suggests changes as required, and provides technical direction to ensure all work is completed to customer satisfaction.
• Serves as key customer contact for all service requests and accuracy of work orders for assigned buildings, as well as general campus information.
• Notifies customers of potential service interruptions.
• Partners with Zone Managers and/or other Customer Liaisons when needed.
• Assists campus visitors, students, guests, etc. for campus information, inquiries and/or needs
• Remains knowledgeable of campus and department structure.
• May be considered essential personnel and may be assigned to serve on a special task force during periods of emergency.
• Performs other job-related duties as required.

High School Diploma Or GED Required

Department is willing to accept education in lieu of experience.

MQ: Education: Basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related technical college or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Education verification will be conducted upon acceptance of an employment offer.

Experience: Requires a minimum of one (1) year of job-related experience.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.