Assistant Director- Facility Operations for Student Support

University of Houston; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

University of Houston is seeking a senior leader to oversee Facility Operations for Student Support. You will supervise daily operations, maintenance activities and staff, ensuring safe, cost-effective performance aligned with best practices.

You will draft procedures, set KPIs, manage budgets, and coordinate with vendors. The role requires strong leadership, strategic planning, and the ability to respond to emergencies. Equal opportunity employer.

Qualifications

• Five (5) years of directly job-related experience required.
• Education in lieu of experience may be accepted as stated by the department.
• A four-year degree is preferred where applicable.

Responsibilities

• Oversee daily operations, maintenance activities and staff management for Facility Operations.
• Draft and implement operating procedures, staff work plans and KPIs.
• Manage budgets, cost controls and procurement processes with sub-contractors and consultants.
• Ensure safety, compliance and efficient inventory control across the department.
• Respond to emergencies on weekends, holidays, and after hours as needed.

Skills

Leadership

Budget management

Project management

Staff development

Education

Bachelor's degree in a related field

Job description

Department: Facilities Operations for SS Salary: Commensurate with Experience/Education

Description

Provides leadership for the Facility Operations for Student Support department by overseeing the daily operations, maintenance activities and staff management and ensuring cost effective, efficient, safe, and reliable operations consistent with best practices, and other performance standards.

• Provides overall leadership for the departments by setting the tone, expectations and providing continuous evaluation, feedback and reports on the department(s) performance.
• Drafts and implements operating procedures, staff work plans, and Key Performance Indicators (KPI's), benchmarking with APPA service levels to achieve desired accountability, cost controls, compliance and efficiency of the department.
• Assists with the development, implementation, and management of strategic business plans, budgets, infrastructure plans for assigned area, and manages the business by controlling costs while meeting expected financial results.
• Maintains an understanding of current ideas, research and practices pertaining to the areas of responsibility for this position, through continued study and participation in professional organizations, such as Texas Association of Physical Plant Administrators (TAPPA).
• Develops Facility Operations for Student Support staffing plans and oversees staff, including hiring, development, motivation and evaluation of staff through coaching, mentoring, and training.
• Establishes an effective culture by ensuring accountability and creating a performance management focus by setting standards and key performance targets in areas of safety, customer complaints, efficiency, and inventory control.
• Prepares project cost estimates, scope of work, Request for Proposal's (RFP's), Request for Qualifications (RFQ's), and bid/contract documents. Conducts inspection of work, evaluates work, resolves employee/contractor issues, approves pay applications/contract changes, and approves final acceptance of work.
• Directs the Facility Operations for Student Support services operations, inventory, scheduling, and assignments. Reviews the work of staff. Monitors status of work orders, estimates, requests, and purchases of materials and equipment.
• Develops short and long-range plans to meet state mandates, negotiates contracts with sub-contractors and consultants, and makes policy recommendations in the development of programs.
• Assists in the continuous integration of sustainable Best Practices into the daily management and operations of the department(s).
• Responds to emergencies on weekends, holidays, and after hours while ensuring prompt communication to employees, business associates and internal/external customers.
• Confers with university staff at all levels and provide technical expertise, assistance and advice regarding Corrective Maintenance operations, projects and develops and presents recommendations and reports as requested.
• Performs other job-related duties as required.

Department is willing to accept education in lieu of experience.

MQ: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Requires a minimum of five (5) years of directly job-related experience.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.