Customer Service Representative - (496714 )

The Chronicle Of Higher Education, Inc.; Houston (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. in Houston, TX is seeking three customer service representatives for the Parking & Transport Operations department to handle difficult inquiries, research complaints, and provide information across in-person, phone, and email channels.

Applicants must have a High School Diploma or GED and at least three years of related experience; weekend and extended hours may be required. The role involves coordinating with internal teams and external agencies as needed.

Qualifications

• Requires a minimum of three (3) years of directly job-related experience.

Responsibilities

• Handles more difficult questions and issues; provides general information; verifies information; and refers individuals to applicable office or department for further assistance.
• May serve as team lead for lower-level customer service representatives, including coordinating entries in call center tracking database, ensuring vendor notification and resolution of issues.
• Accepts and processes requests for official university information or documents; provides instructions on how to obtain university information or documents.
• Investigates complaints from customers and participates in negotiating solutions.
• Conducts proactive customer service activities inside and outside the department.
• May be involved in the release of information to, other universities or external agencies.
• May handle money received as payment for processing forms.
• May conduct periodic customer satisfaction surveys, prepare reports, and other departmental projects.
• Performs other job-related duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

Department

Parking & TransportOperations

Salary

$16.63 - $20.82

Description

Receives and responds to the more difficult customer inquiriesand complaints in person, by telephone and/or email. Investigatesand researches complaints and participates in negotiatingsolutions. Conducts proactive customer services activities and mayconduct periodic surveys to assess the effectiveness of theprogram.

• 1. Handles more difficult questions and issues; provides generalinformation; verifies information; and refers individuals toapplicable office or department for further assistance asneeded.
• 2. May serve as team lead for lower-level customer servicerepresentatives, including coordinating entries in call centertracking database, ensuring vendor notification and resolution ofissues.
• 3. Accepts and processes requests for official universityinformation or documents; provides instructions on how to obtainuniversity information or documents.
• 4. Investigates complaints from customers and participates innegotiating solutions.
• 5. Conducts proactive customer service activities inside andoutside the department.
• 6. May be involved in the release of information to, otheruniversities or external agencies.
• 7. May handle money received as payment for processingforms.
• 8. May conduct periodic customer satisfaction surveys, preparereports, and other departmental projects.
• 9. Performs other job-related duties as assigned.

High School Diploma or GED Required

MQ: Requires a basic knowledge of grammar, spelling, punctuationand simple mathematical functions like percentages, ratios, etc. asmight normally be acquired through attainment of a high schooldiploma or GED. Education verification will be conducted uponacceptance of an employment offer.

Requires a minimum of three (3) years of directly job-relatedexperience.

Additional Posting Information

This position may require working weekends, and extended hoursbased on operational needs and scheduled events.

Posting to hire three customer service reps.

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are EqualOpportunity Institutions. Everyone is encouraged to apply.