Campus Facilities Service Liaison

University of Houston; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Houston is seeking a Facilities/Const Mgmt Admin to engage with customers in face-to-face meetings, triage service requests, and manage work orders for designated zones. The role provides technical direction to ensure satisfaction and requires strong knowledge of campus operations.

The position emphasizes effective communication, coordination with zone managers, and serving as a primary contact for service requests.

Qualifications

• High School Diploma or GED required.
• Education verification will be conducted upon acceptance of an employment offer.
• Education in lieu of experience is accepted.

Responsibilities

• Identify and triage service request tickets for designated building zone.
• Track and follow-up on work orders across customers, departments, and buildings.
• Monitor building conditions and submit service tickets as needed; provide technical direction for completion.
• Serve as key customer contact for service requests and accuracy of work orders.
• Notify customers of potential service interruptions.
• Collaborate with Zone Managers and other liaisons as needed.
• Assist campus visitors and provide campus information and assistance.
• Remain knowledgeable about campus and department structure.
• May be considered essential personnel and serve on special task forces during emergencies.
• Perform other job-related duties as required.

Skills

Customer service

Communication

Facilities knowledge

Ticketing & work orders

Education

High School Diploma or GED

Education in lieu of experience allowed

Job description

University of Houston is seeking a Facilities/Const Mgmt Admin to engage with customers in face-to-face meetings, triage service requests, and manage work orders for designated zones. The role provides technical direction to ensure satisfaction and requires strong knowledge of campus operations.

The position emphasizes effective communication, coordination with zone managers, and serving as a primary contact for service requests.