Facilities Coordinator, NYC Office & Workplace Experience

Medidata Solutions; New York (NY); On-site; USD 66,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) matching

Family leave

Flexible PTO

10 paid holidays

Job summary

Medidata is seeking a Facilities Coordinator for our New York City office, delivering an exceptional workplace experience for employees, guests, and partners. You will support daily facilities operations, workplace services, and administrative functions while helping maintain a safe, efficient office environment, with regional support across the Eastern United States as needed.

This in-office role offers growth opportunities and requires strong organizational, communication, and customer-service

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5+ years of experience in facilities, workplace services, hospitality, office administration, property management, or a related field.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Strong customer service, interpersonal, and organizational skills.

Responsibilities

• Deliver exceptional customer service to employees, guests, and visitors.
• Serve as primary point of contact for workplace services and facilities inquiries.
• Support office hospitality programs, employee engagement activities, and workplace initiatives.
• Coordinate visitor management and reception coverage, as needed.
• Ensure meeting rooms, collaboration spaces, and event venues are prepared and operating effectively.
• Support the day-to-day operation and maintenance of office facilities, equipment, and workplace services.
• Monitor workplace conditions and proactively identify opportunities to improve the employee experience.
• Coordinate maintenance requests and service calls through established ticketing systems.
• Support emergency preparedness activities, evacuation planning, and business continuity initiatives.
• Assist with workplace moves, reconfigurations, and space planning activities.
• Coordinate with vendors, contractors, landlords, and property management teams to support workplace operations and service delivery.
• Monitor vendor performance and ensure services are delivered in accordance with established standards and service level expectations.
• Support workplace service programs including janitorial, mail services, shipping and receiving, transportation, dining, and other employee support services.
• Assist in resolving facility-related issues, service interruptions, and operational concerns.
• Review, prioritize, and respond to facilities requests with a strong sense of urgency and professionalism.
• Maintain facility records, operational documentation, and workplace procedures.
• Assist with workplace communications related to office operations, maintenance activities, and employee services.
• Support regional facilities initiatives and provide remote coverage for Eastern U.S. offices, as needed.
• Participate in special projects and continuous improvement initiatives that enhance operational efficiency and workplace effectiveness.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Medidata is seeking a Facilities Coordinator for our New York City office, delivering an exceptional workplace experience for employees, guests, and partners. You will support daily facilities operations, workplace services, and administrative functions while helping maintain a safe, efficient office environment, with regional support across the Eastern United States as needed.

This in-office role offers growth opportunities and requires strong organizational, communication, and customer-service