Facilities Coordinator

Jones Lang LaSalle Incorporated; East Palo Alto (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with company matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay access

Job summary

Jones Lang LaSalle Incorporated is seeking a Facilities Coordinator in Palo Alto, CA to support the Facilities Manager in delivering operations, maintenance, procurement, and vendor management for client properties. You will help manage work orders, interface with occupants, and ensure service levels align with KPIs and SLAs, maintaining high customer satisfaction.

This on-site role requires collaboration with the account team to implement IFM best practices, assist in budget development, and

Qualifications

• Minimum of two years of industry experience in a corporate environment, third-party service provider, or consulting capacity.
• Excellent customer service, computer, managerial, verbal, and written communication skills.

Responsibilities

• Oversee delivery of maintenance and repair services alongside Facilities Manager.
• Provide 24/7 emergency call support and site attendance per escalation protocols.
• Support work order management for in-house staff and vendors, monitor monthly SLA performance.
• Collaborate within the account team to implement IFM best practices and innovations.
• Assist in developing operating and capital budgets and in implementing client projects.
• Oversee monthly, quarterly and annual reporting for clients and optimize supplier spend.

Skills

Customer service

Multi-tasking

Communication

Problem-solving

Teamwork

Tools

CMMS

Job description

What this job involves:

As a Facilities Coordinator at JLL, you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing strong client relationships with key representatives to support corporate real estate goals and objectives.

This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction and supporting programs to increase customer satisfaction through effective interface with property occupants. You'll be responsible for 24/7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This position offers the opportunity to make a significant impact on facility operations by meeting or exceeding site Key Performance Indicators (KPIs), assisting with Service Level Agreement (SLA) monitoring, and driving development and implementation of IFM best practices and innovations.

By joining our collaborative team, you'll contribute directly to JLL's commitment to delivering exceptional facilities management solutions while advancing your career in a dynamic environment that values teamwork, client relationship development, and operational excellence in property management and maintenance services.

What your day-to-day will look like:

• Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs
• Interface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols
• Support work order management for in-house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions
• Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations
• Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long-term client projects
• Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager
• Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels

Required Qualifications:

• Minimum of two years of industry experience in corporate environment, third-party service provider, or consulting capacity
• Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities
• Basic knowledge of building systems including mechanical and electrical systems for effective facility operations support
• Computer proficiency with ability to utilize various software platforms and systems for facility management operations
• Availability for 24/7 emergency call support and site attendance as required for critical facility operations
• Strong problem-solving skills with ability to follow established procedures and escalation protocols effectively

Preferred Qualifications:

• Experience with Computerized Maintenance Management Systems (CMMS) for enhanced work order and maintenance coordination
• Background in budget development and financial management within facilities or property management environments
• Knowledge of procurement processes and supplier management including contract development and vendor coordination
• Understanding of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in facilities management contexts
• Experience with compliance requirements including audit standards and regulatory protocols in commercial real estate
• Background in project management and implementation of facility improvement initiatives
• Familiarity with Minority/Women owned Business Enterprise (M/WBE) requirements and supplier diversity programs

Location:

On-site – Palo Alto, CA

Benefits:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Opportunity and Compliance:

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

We are an Equal Employment Opportunity Employer and we consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Expected Compensation:

65,400.00 – 80,100.00 USD per year

About JLL:

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. JLL is a leading global provider of real estate and investment management services. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way.