Global Operations Center Technician

Epic; Springfield (MO); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Relocation assistance

Annual raises

Bonus opportunities

Stock grants

Healthcare

Job summary

Epic is hiring an Operations Center Technician based on our campus in Madison, WI, with relocation assistance available. You will monitor real‑time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center.

You will respond to incidents using video feeds and data, coordinating with internal teams and emergency services to restore normal operations promptly. This role involves shift work and relocation support.

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations, emergency response, or a related high‑volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID‑19 vaccination.

Responsibilities

• Monitor real‑time alerts from Epic's Facilities Command Center.
• Manage access and security systems across campus facilities.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses with internal teams and emergency services.

Skills

Situational awareness

Coordination

Security operations

Job description

This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an Operations Center Technician, you’ll help maintain business continuity across Epic’s global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You’ll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you’ll ensure a safe environment and help restore normal operations quickly and effectively.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career. Your merit‑based compensation will reflect the impact your work has on the company and our customers, and you’ll also be eligible for annual raises, bonuses, and stock grants. Healthcare is global and designed to support quality care for all patients.

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.

Qualifications

• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Experience or interest in security operations, emergency response, or a related high‑volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• COVID‑19 vaccination