Entry Level - Global Operations Center Technician

Epic; Topeka (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Stock grants

Bonuses

Job summary

Epic in Madison, WI is seeking an Operations Center Technician to monitor real-time alerts and manage access and security systems from the Facilities Command Center. The role supports business continuity across Epic’s campuses and coordinates with emergency services to restore operations swiftly.

The position requires relocation to the Madison area; relocation assistance is available. You will work in a high‑pressure environment, with eligibility for annual raises, bonuses, and stock grants as

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations, emergency response, or a related high‑volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID‑19 vaccination.

Responsibilities

• Monitor real-time alerts and maintain business continuity across Epic’s campuses from the Facilities Command Center.
• Manage access and security systems and oversee building operations.
• Identify and respond to issues using video feeds and system data; coordinate emergency responses when disruptions occur.
• Collaborate with internal teams and emergency services to restore normal operations quickly and safely.

Skills

Situational awareness

Communication

Decision-making

Security operations

Emergency response

Shift work

US work eligibility

Relocation willingness

COVID-19 vaccination

Job description

This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an Operations Center Technician, you’ll help maintain business continuity across Epic’s global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You’ll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you’ll ensure a safe environment and help restore normal operations quickly and effectively.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career. Your merit‑based compensation will reflect the impact your work has on the company and our customers, and you’ll also be eligible for annual raises, bonuses, and stock grants. Healthcare is global and designed to support quality care for all patients.

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.

Qualifications

• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Experience or interest in security operations, emergency response, or a related high‑volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• COVID‑19 vaccination