Entry Level - Global Operations Center Technician

Epic; Erie (Erie County); Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

Epic seeks an Operations Center Technician to monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center. The role ensures business continuity across Epic’s campuses and requires collaboration with internal teams and emergency services to respond to disruptions.

Relocation to Madison, WI is required with relocation assistance provided. The position offers merit-based pay, annual raises, bonuses, and stock grants, with

Qualificações

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations, emergency response, or a related high‑volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID‑19 vaccination.

Responsabilidades

• Monitor real‑time alerts and system data across Epic’s campuses.
• Manage access and security systems from the Facilities Command Center.
• Oversee building operations to ensure business continuity.
• Identify and respond to incidents using video feeds and system data; coordinate with emergency services.
• Help restore normal operations quickly and effectively after disruptions.

Conhecimentos

Situational awareness

Communication

Decision-making

Security operations

Emergency response

Shift availability

U.S. work eligibility

Relocation readiness

COVID-19 vaccination

Descrição da oferta de emprego

This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an Operations Center Technician, you’ll help maintain business continuity across Epic’s global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You’ll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you’ll ensure a safe environment and help restore normal operations quickly and effectively.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career. Your merit‑based compensation will reflect the impact your work has on the company and our customers, and you’ll also be eligible for annual raises, bonuses, and stock grants. Healthcare is global and designed to support quality care for all patients.

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.

Qualifications

• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Experience or interest in security operations, emergency response, or a related high‑volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• COVID‑19 vaccination