Global Operations Center Technician

Epic; Ames (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Merit-based compensation

Annual raises and bonuses

Stock grants

Relocation assistance

Job summary

Epic is hiring an Operations Center Technician to maintain business continuity across its global campuses by monitoring alerts, managing access controls, and overseeing building operations. The role requires strong situational awareness and the ability to work in high-pressure environments.

Qualified candidates should have experience in security operations or emergency response and strong communication skills. Relocation to Madison, WI, is required, and financial assistance is provided for this move.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• COVID-19 vaccination required.

Responsibilities

• Maintain business continuity by monitoring real-time alerts.
• Manage access and security systems and oversee building operations.
• Identify and respond to issues using video feeds.
• Coordinate emergency responses to disruptions.
• Work closely with internal teams and emergency services.

Skills

Security operations experience

Situational awareness

Decision-making skills

Communication abilities

Coordination abilities

Ability to work under pressure

Job description

Location & Relocation

Position based on our campus in Madison, WI. Relocation to area required. Recruitment is national and financial relocation assistance is provided.

Responsibilities

As an Operations Center Technician, you will maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You will identify and respond to issues using video feeds and system data, coordinate emergency responses to disruptions such as natural disasters or power outages, and work closely with internal teams and emergency services to ensure a safe environment and restore normal operations quickly and effectively.

Benefits

We offer comprehensive benefits including healthcare, merit-based compensation, annual raises and bonuses, and stock grants.

EEO Statement

As an Equal Opportunity Employer, we strive for inclusive teams that support quality care for all patients. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred
• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Openness to 2nd and 3rd shift, as well as weekend days
• COVID‑19 vaccination required