Entry Level - Global Operations Center Technician

Epic; Cincinnati (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Epic's Madison, WI campus hosts a 24/7 Operations Center. The role monitors real‑time alerts, manages access and security, and oversees building operations to maintain business continuity across campuses.

You’ll identify incidents, coordinate with emergency services, and help restore normal operations quickly. Relocation assistance is available, with merit‑based raises and stock grants as you grow in your life and career.

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations, emergency response, or a related field.
• Willingness to work 2nd/3rd shifts and weekends.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area with relocation assistance.
• COVID‑19 vaccination.

Responsibilities

• Monitor real‑time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify issues, coordinate emergency responses, and restore operations.

Skills

Situational awareness

Communication

Coordination

High‑pressure environment

Security operations

Emergency response

Shift flexibility

Weekend availability

US work eligibility

Relocation to Madison

COVID‑19 vaccination

Job description

This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an Operations Center Technician, you’ll help maintain business continuity across Epic’s global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You’ll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you’ll ensure a safe environment and help restore normal operations quickly and effectively.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career. Your merit‑based compensation will reflect the impact your work has on the company and our customers, and you’ll also be eligible for annual raises, bonuses, and stock grants. Healthcare is global and designed to support quality care for all patients.

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.

Qualifications

• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Experience or interest in security operations, emergency response, or a related high‑volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• COVID‑19 vaccination