Facilities Command Center Tech | Madison, 2nd/3rd Shifts

Epic; Erie (Erie County); On-site; USD 60,000 - 80,000; Full time

Job summary

Epic seeks an Operations Center Technician to monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center. The role ensures business continuity across Epic’s campuses and requires collaboration with internal teams and emergency services to respond to disruptions.

Relocation to Madison, WI is required with relocation assistance provided. The position offers merit-based pay, annual raises, bonuses, and stock grants, with

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations, emergency response, or a related high‑volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID‑19 vaccination.

Responsibilities

• Monitor real‑time alerts and system data across Epic’s campuses.
• Manage access and security systems from the Facilities Command Center.
• Oversee building operations to ensure business continuity.
• Identify and respond to incidents using video feeds and system data; coordinate with emergency services.
• Help restore normal operations quickly and effectively after disruptions.

Skills

Situational awareness

Communication

Decision-making

Security operations

Emergency response

Shift availability

U.S. work eligibility

Relocation readiness

COVID-19 vaccination

Job description

Epic seeks an Operations Center Technician to monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center. The role ensures business continuity across Epic’s campuses and requires collaboration with internal teams and emergency services to respond to disruptions.

Relocation to Madison, WI is required with relocation assistance provided. The position offers merit-based pay, annual raises, bonuses, and stock grants, with