Facilities Command Center Operator - Real-Time Security Ops

Epic; Des Moines (IA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare

Merit-based compensation

Annual raises and bonuses

Stock grants

Job summary

Epic in Madison, WI is seeking an Operations Center Technician to maintain business continuity across its global campuses. Responsibilities include monitoring alerts, managing security systems, and coordinating emergency responses.

The ideal candidate should have experience in security operations, strong situational awareness, and the ability to work under pressure. The role may require relocation to Madison, WI, with assistance provided.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination required.

Responsibilities

• Maintain business continuity across Epic's global campuses by monitoring real-time alerts.
• Manage access and security systems from the Facilities Command Center.
• Coordinate emergency responses to disruptions such as natural disasters.

Skills

Situational awareness

Decision-making skills

Communication skills

Coordination abilities

Ability to work under pressure

Job description

Epic in Madison, WI is seeking an Operations Center Technician to maintain business continuity across its global campuses. Responsibilities include monitoring alerts, managing security systems, and coordinating emergency responses.

The ideal candidate should have experience in security operations, strong situational awareness, and the ability to work under pressure. The role may require relocation to Madison, WI, with assistance provided.