Facilities Associate & Office Concierge

RR Donnelley & Sons; New York (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Job summary

RRD is seeking a customer-focused Facilities Associate / Day Porter to support the daily operation of a fast-paced professional office environment in New York. This role covers workplace services, conference room support, hoteling workstation readiness, office hospitality, vendor coordination, and facility upkeep.

The ideal candidate has 1 year facilities experience, strong customer service skills, and proficiency with Microsoft Office.

Qualifications

• Minimum 1 year of work experience in facilities, property management or building operations.
• High School diploma or GED required
• Strong written and verbal skills
• Proven customer service skillset
• Experience with Microsoft Office (Word, PowerPoint and Excel), including Outlook email and calendar
• Experience in navigating a high-profile, high-paced environment
• Ability to problem solve, rationalize and mitigate/manage obstacles presented
• Self starter, task-oriented leader
• Ability to work overtime as needed
• Ability to handle sensitive and/or confidential information
• Proven ability to multi-task, meet deadlines and complete projects in a timely manner
• Demonstrate initiative and proactive thinking
• Ability to work well with others in a team atmosphere
• Maintain a professional appearance and high level customer service mindset at all times
• Ability to commit and adhere to all client values, principles and procedures

Responsibilities

• Maintain cleanliness and functionality of office common areas and conference rooms.
• Address facility, safety, and housekeeping concerns promptly.
• Respond to employee requests related to workplace services and access.
• Set up and reset conference rooms for meetings and events.
• Provide first-level support for workstation and office setup.
• Coordinate meeting support and catering setup.
• Assist with daily hoteling workstation and space resets.
• Coordinate with vendors on maintenance, janitorial, HVAC, and security.
• Support office moves and onboarding/offboarding activities.

Skills

Customer service

Multitask

Teamwork

Proactive thinking

Problem solving

Self-starter

Overtime readiness

Confidential information handling

Office software

Education

High School diploma or GED

1 year facilities-related experience

Tools

Microsoft Office

Outlook

Job description

RRD is seeking a customer-focused Facilities Associate / Day Porter to support the daily operation of a fast-paced professional office environment in New York. This role covers workplace services, conference room support, hoteling workstation readiness, office hospitality, vendor coordination, and facility upkeep.

The ideal candidate has 1 year facilities experience, strong customer service skills, and proficiency with Microsoft Office.