Facilities Account Manager - Partial Remote Dispatch Pro

Starrcohawaii; Honolulu (HI); Híbrido; USD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, vision benefits

401k with matching contribution

Paid time off

Paid holidays

Partial remote after training

Resumo da vaga

23rd Group is seeking a Customer Service / Dispatcher to support facilities management across multiple sites. The role emphasizes client relations, proactive communication, and efficient dispatch of technicians to meet service level agreements.

The position offers a partially remote work arrangement after training, with focus on organization, data handling, and cross-functional collaboration to ensure timely completion of work orders.

Qualificações

• 2–4 years of account management or customer-service experience in logistics, facilities maintenance, or related fields.
• Ability to manage high-volume communications and document data in a system.
• Strong written and verbal communication; professional business writing skills.

Responsabilidades

• Process client requests for facility services per department policies.
• Communicate with clients and service locations to meet lifecycle requirements.
• Ensure all work aligns with client SLAs and scopes; prepare quotes and pricing.
• Coordinate dispatch, scheduling, and status updates with technicians and vendors.
• Follow up to confirm completion and handle escalations professionally.
• Maintain client relationships and partner with internal departments on closeouts.

Conhecimentos

Customer service

Account management

Dispatching

Vendor relations

Excel

Communication

Ferramentas

Excel

PowerPoint

Descrição da vaga

23rd Group is seeking a Customer Service / Dispatcher to support facilities management across multiple sites. The role emphasizes client relations, proactive communication, and efficient dispatch of technicians to meet service level agreements.

The position offers a partially remote work arrangement after training, with focus on organization, data handling, and cross-functional collaboration to ensure timely completion of work orders.