Part-Time Dispatch & Accounts Specialist

Accurate Expediting, Inc.; Romulus (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Accurate Expediting, Inc. is seeking a part-time Account Specialist / Dispatcher to manage customer accounts and coordinate daily dispatch and routing, ensuring accurate and timely delivery of services.

You will serve as the link between customers, drivers, warehouse personnel, and internal teams to support satisfaction, efficiency, and reliability. We value highly organized, detail-oriented professionals who can juggle multiple priorities in a fast-paced environment, communicate clearly, solve

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, dispatching, logistics, transportation coordination, or account management preferred.
• Experience working in a fast-paced operations or distribution environment preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Serve as the primary point of contact for customer accounts.
• Process and manage customer orders, ensuring accuracy and timely entry into company systems.
• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Monitor order status and proactively communicate updates, delays, or service issues to customers.
• Resolve customer concerns related to orders, deliveries, billing discrepancies, and service requests.
• Maintain accurate customer records, account details, and supporting documentation.
• Assist with billing inquiries, invoice verification, and discrepancy resolution.
• Support customer retention through consistent, professional, and responsive service.
• Plan, create, and optimize daily delivery routes to maximize efficiency and minimize costs.
• Dispatch drivers with accurate route information, delivery instructions, and special handling requirements.
• Monitor route progress and driver performance using dispatch and GPS tracking systems.
• Communicate with drivers to provide updates, resolve delivery issues, and ensure adherence to schedules.
• Adjust routes and schedules in response to traffic conditions, customer changes, cancellations, or operational needs.
• Coordinate with warehouse, operations, and customer service teams to ensure proper order preparation and delivery sequencing.
• Maintain dispatch records, route sheets, delivery confirmations, and operational documentation.
• Ensure compliance with DOT regulations, company safety standards, and operational procedures.
• Track and report key performance indicators including on-time delivery, order accuracy, response times, route efficiency, and customer satisfaction.
• Collaborate with internal teams to improve processes and enhance service quality.
• Participate in continuous improvement initiatives to increase operational efficiency and customer experience.
• Participate in a rotating weekend work schedule with other team members to support operational coverage.
• Participate in a rotating on-call phone schedule to provide after-hours operational and customer support as needed.
• Support additional administrative and operational duties as assigned.

Skills

Communication

Organization

Multitasking

Decision making

Customer service

Problem-solving

Attention to detail

Teamwork

Adaptability

Microsoft Office

Education

High school diploma or equivalent

Tools

Dispatch software

GPS tracking systems

Route planning software

Job description

Accurate Expediting, Inc. is seeking a part-time Account Specialist / Dispatcher to manage customer accounts and coordinate daily dispatch and routing, ensuring accurate and timely delivery of services.

You will serve as the link between customers, drivers, warehouse personnel, and internal teams to support satisfaction, efficiency, and reliability. We value highly organized, detail-oriented professionals who can juggle multiple priorities in a fast-paced environment, communicate clearly, solve