Evening Dispatch & CSR Specialist

All American Facility Maintenance; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

All American Facility Maintenance is seeking a Customer Support Representative to support the Account Manager by ensuring timely submission of required documents and effective communication with customers and subcontractors. The role emphasizes detailed documentation, phone responsiveness, and coordination with technicians and supervisors.

Ideal candidates have at least 2 years in dispatch/CSR in facilities maintenance and can work independently.

Qualifications

• Must have excellent verbal communication skills.
• Minimum of 2 years of dispatch / CSR experience in the electrical, HVAC, plumbing, facility maintenance industry, or be a current college student / recent college grad.
• Must possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skills.
• Must be able to work well independently.
• Must possess organizational skills in managing multiple work orders simultaneously.
• Flexibility and willingness to learn and work on different tasks as needed.

Responsibilities

• Follow-up on all open work orders to ensure required documentation is provided in a timely manner.
• Must take initiative to gather what is needed to move work order’s forward.
• Ability to priority work as need
• Must recognize and act on changes to a work order’s status based on urgency
• Answer phones
• Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors
• Relay work orders, messages, or information to or from technicians and supervisors
• Update customer web-based portals
• Relay work orders, messages, or information to or from technicians, supervisors
• Act on all incoming faxes
• Other duties assigned

Skills

Dispatch

CSR experience

Verbal communication

Organizational skills

Multitasking

Documentation

Attention to detail

Independent worker

Phone etiquette

Education

College student / recent grad

Job description

All American Facility Maintenance is seeking a Customer Support Representative to support the Account Manager by ensuring timely submission of required documents and effective communication with customers and subcontractors. The role emphasizes detailed documentation, phone responsiveness, and coordination with technicians and supervisors.

Ideal candidates have at least 2 years in dispatch/CSR in facilities maintenance and can work independently.