Facilitation ADA WCAG Experience Manager

COOLSOFT; Jackson (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

COOLSOFT is seeking a Manager to lead a Drupal-based website redevelopment project for the Medicaid client in Jackson, MI. You will drive content strategy, IA decisions, and editorial direction with program area stakeholders and the control board, coordinating with Tyler Technologies.

You will supervise content migration, QA, and UAT, while ensuring ADA Title II compliance and WCAG 2.1 AA standards. The role demands strong facilitation and cross-team collaboration.

Qualifications

• Demonstrated experience leading or serving in a significant execution role on large-scale website redevelopment projects.
• Experience with public-sector or government website redesigns is a plus.
• Ability to work with external vendors and professional services firms to drive delivery.
• Hands-on experience with website implementations and migrations.

Responsibilities

• Serve as the primary day-to-day execution lead on the Drupal-based website redesign and rebuild.
• Drive content strategy, information architecture decisions, and editorial direction with stakeholders.
• Lead content migration planning and execution, auditing content and managing workflows.
• Oversee QA, UAT, and pre-post-launch readiness activities.

Skills

Facilitation

Written Communication

Organizational Skills

ADA WCAG Experience

Job description

Facilitation ADA WCAG Experience Manager

(Jobs in Jackson, MI)

Requirement id 159400

Job title Manager

Job location in Jackson, MI

Skills required Facilitation, Written Communication Skills, Organizational Skills, ADA WCAG Experience

Open Date 23-Oct-2026

Close Date

Job type Contract

Duration 12 Months

Compensation DOE

Status requirement ---

Job interview type ---

Job Description Manager: Facilitation, Written Communication Skills, Organizational Skills, ADA WCAG Experience

Start date :11/16/2026

End Date :10/23/2027

Submission deadline : 10/30/2026

Client Info : Medicaid

Note:

*100% onsite No MBR. Likely extension/long term. See attached. Per manager request each vendor has two bids available

Description:

Website Redevelopment Execution

• Serve as the primary day-to-day execution lead working directly with Tyler Technologies on the Drupal-based website redesign and rebuild.
• Drive content strategy, information architecture decisions, and editorial direction in partnership with DOM program area stakeholders and control board.
• Lead content migration planning and execution, including auditing existing content, coordinating with content owners, and managing migration workflows.
• Oversee quality assurance, execute user acceptance testing (UAT), and coordinate pre-post-launch readiness activities.

ADA Title II & Accessibility Compliance

• Lead ADA Title II compliance efforts across the website redevelopment, ensuring all deliverables meet WCAG 2.1 AA standards at minimum working directly with the DOM Legal and Compliance project stakeholders.
• Coordinate accessibility remediation activities with the Tyler Technologies team, Smartsheet resources, and internal DOM stakeholders.
• Maintain documentation of compliance activities and communicate status to project leadership.

Web Governance & Change Management System

• Design and implement a sustainable web governance framework for DOM, including content request workflows, approval processes, and roles/responsibilities for ongoing site maintenance.
• Develop SOPs, training materials, and process documentation to support the governance model post-launch.
• Coordinate with iTech resources on the technical workflow components of the change management system.
• Lead change management activities to support staff adoption of new web processes and tools after launch.

Stakeholder Engagement & Content Coordination

• Engage directly with leaders and staff across DOM program areas to gather content requirements, facilitate reviews, and drive timely approvals alongside the DOM Project Manager.
• Translate program area needs into actionable guidance for the Tyler Technologies team.
• Facilitate working sessions, content workshops, and review meetings with program area representatives.

Reporting & Communication

• Provide weekly written status updates to the DOM Project Manager, executive sponsors, and the Design/Control Board as requested.
• Maintain project documentation, decisions logs, and content inventories alongside the DOM Project Manager.
• Flag risks, issues, and blockers in a timely manner and work collaboratively to resolve them alongside the DOM Project Manager.

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.

• Demonstrated experience leading or serving in a significant execution role on large-scale (100+ pages and multiple stakeholder groups) website redesign or redevelopment projects, including multiple full development lifecycles from planning through production launch.
• Experience leading public-sector or government website redesign projects involving websites with substantial content libraries.
• Experience working directly with external technology vendors and professional services firms to drive delivery.
• Hands-on experience with website implementations

EOE Protected Veterans/Disability