Project Manager - Web Modernization

VIVA USA Inc; Jackson (MS); On-site; USD 90,000 - 130,000; Full time

Job summary

VIVA USA Inc. seeks a hands-on execution lead for a Drupal-based website redevelopment, driving content strategy, IA decisions, and editorial direction with client stakeholders.

You will manage content migration, QA, and UAT, while coordinating ADA Title II compliance and WCAG 2.1 AA standards with legal and compliance teams. You will design a sustainable web governance framework, SOPs, and training materials to support post-launch operations.

Qualifications

• Significant execution leadership on large-scale website redesigns (100+ pages).
• Public-sector/government site experience with content libraries preferred.
• Experience with external vendors and professional services to drive delivery.
• Working knowledge of ADA Title II and WCAG standards as they apply to web content and design.
• Proven governance, content workflows, and digital change management experience.
• Strong stakeholder engagement and written communication skills.

Responsibilities

• Lead day-to-day execution of the Drupal-based redevelopment.
• Drive content strategy, IA decisions, and editorial direction with client stakeholders.
• Lead content migration planning and execution and manage migration workflows.
• Oversee QA, UAT, and pre-post-launch readiness activities.
• Coordinate accessibility remediation and WCAG compliance with client/legal teams.
• Design and implement a sustainable web governance framework and SOPs for post-launch.

Skills

Content strategy

Information architecture

ADA Title II

WCAG 2.1 AA

Stakeholder engagement

Change management

Governance frameworks

Content migration

UAT

Vendor management

Project leadership

Education

PMP Certification

Tools

Smartsheet

Job description

Website Redevelopment Execution
Serve as the primary day-to-day execution lead working directly on the Drupal-based website redesign and rebuild.
Drive content strategy, information architecture decisions, and editorial direction in partnership with client program area stakeholders and control board.
Lead content migration planning and execution, including auditing existing content, coordinating with content owners, and managing migration workflows.
Oversee quality assurance, execute user acceptance testing (UAT), and coordinate pre-post-launch readiness activities.
ADA Title II & Accessibility Compliance
Lead ADA Title II compliance efforts across the website redevelopment, ensuring all deliverables meet WCAG 2.1 AA standards at minimum working directly with the client Legal and Compliance project stakeholders.
Coordinate accessibility remediation activities with the client team, Smartsheet resources, and internal client stakeholders.
Maintain documentation of compliance activities and communicate status to project leadership.
Web Governance & Change Management System
Design and implement a sustainable web governance framework for the client, including content request workflows, approval processes, and roles/responsibilities for ongoing site maintenance.
Develop SOPs, training materials, and process documentation to support the governance model post-launch.
Coordinate with iTech resources on the technical workflow components of the change management system.
Lead change management activities to support staff adoption of new web processes and tools after launch.
Stakeholder Engagement & Content Coordination
Engage directly with leaders and staff across client program areas to gather content requirements, facilitate reviews, and drive timely approvals alongside the client Project Manager.
Translate program area needs into actionable guidance for the client team.
Facilitate working sessions, content workshops, and review meetings with program area representatives.
Reporting & Communication
Provide weekly written status updates to the client Project Manager, executive sponsors, and the Design/Control Board as requested.
Maintain project documentation, decisions logs, and content inventories alongside the client Project Manager.
Flag risks, issues, and blockers in a timely manner and work collaboratively to resolve them alongside the client Project Manager.
Required Skills/Experience
Demonstrated experience leading or serving in a significant execution role on large-scale (100+ pages and multiple stakeholder groups) website redesign or redevelopment projects, including multiple full development lifecycles from planning through production launch.
Experience leading public-sector or government website redesign projects involving websites with substantial content libraries.
Experience working directly with external technology vendors and professional services firms to drive delivery.
Hands-on experience with website implementations, migrations, or redevelopment projects.
Working knowledge of ADA Title II and WCAG accessibility standards as they apply to web content and design.
Experience developing or implementing web governance frameworks, content workflows, or digital change management processes.
Strong stakeholder engagement, facilitation, written communication, and organizational skills.
Preferred/Not Required
Experience supporting Medicaid agencies, state health departments, healthcare organizations, or human services programs.
Experience supporting state government digital modernization or digital transformation initiatives.
Familiarity with Smartsheet forms, workflows, or automation (forms modernization is handled by a dedicated Smartsheet resource; general familiarity is a plus).
Experience coordinating enterprise content migration projects.
Experience coordinating activities across multiple departments, business units, or government agencies.
Proven ability to work independently, hold others accountable, and maintain project momentum in complex organizational environments.
Accessibility certifications (CPACC, WAS) or project management certifications (PMP, PMI-ACP, CSM, CBAP), or equivalent demonstrated experience.
Experience with client web products or comparable content management platforms.
Experience leading public-sector or government website redesign projects involving websites with substantial content libraries (200+ pages preferred).
Self-starter who takes initiative and operates effectively with minimal oversight.
Comfortable navigating complex government organizations and working across hierarchical levels.
Skilled at holding stakeholders accountable in a collegial, professional manner.
Results-driven with a bias toward action and a track record of driving initiatives to completion.
Adaptable and comfortable with ambiguity, particularly in the early phases of a new initiative.
Ability to attend in-person meetings and working sessions as required by the project schedule.
Notes:
100% onsite
8 AM - 5 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status