FAA Benefits & HR Support Specialist — Onsite KC

Leidos; Kansas City (MO); In loco; USD 36.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and Wellness programs

Income protection

Paid Leave and Retirement

Descrizione del lavoro

Leidos is seeking a Customer Service Representative to support the FAA's Benefits Operation Center (BOC) from our Kansas City office, onsite five days a week. You will handle high-level benefits and HR information, route complex issues, certify and process benefit forms, and collaborate with BOC management to ensure smooth operations for FAA customers.

Candidates should have a high school diploma with 3–5 years of relevant experience; a public trust clearance is required; a Bachelor's degree is

Competenze

• High school diploma or equivalent with 3–5 years of experience; bachelor's degree preferred.
• Ability to obtain a Public Trust clearance.
• Experience with federal benefits and HR information is preferred.

Mansioni

• Provide high-level customer support of the BOC call center function, answering calls and providing federal benefits, retirement, and HR information.
• Direct customers to links/web pages and escalate complex issues to a BOC HR Assistant or Specialist.
• Research and assist with documentation regarding policies and procedures for Benefits/HR.
• Certify and process a variety of benefit forms for FAA customers, including Temporary Continuation of Coverage determinations.
• Research benefits and HR policies for use in answering inquiries.
• Maintain and update customer files and follow up on relevant documentation.
• Support the BOC and its clients in administrative and clinical matters related to the BOC operation.
• Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers.

Conoscenze

Customer service

Federal benefits knowledge

HR information

Formazione

High school diploma

Bachelor's degree preferred

Descrizione del lavoro

Leidos is seeking a Customer Service Representative to support the FAA's Benefits Operation Center (BOC) from our Kansas City office, onsite five days a week. You will handle high-level benefits and HR information, route complex issues, certify and process benefit forms, and collaborate with BOC management to ensure smooth operations for FAA customers.

Candidates should have a high school diploma with 3–5 years of relevant experience; a public trust clearance is required; a Bachelor's degree is