Customer Service Representative

Leidos Inc; Kansas City (MO); Vor Ort; USD 46.000 - 82.000; Vollzeit

Zusammenfassung

Leidos is seeking a Customer Service Representative to support the FAA's Business Operation Center (BOC) in the Kansas City office. This onsite role involves handling Benefits/HR inquiries, directing customers to resources, and maintaining documentation.

Responsibilities include processing benefit forms, researching policies, and coordinating with BOC management to resolve issues for FAA clients. A high school diploma with 3–5 years of relevant experience is typical; a Public Trust clearance is

Qualifikationen

• High school diploma or equivalent; 3–5 years of relevant experience (Bachelor's degree preferred).
• Ability to obtain a Public Trust clearance.
• Strong customer service and administrative support skills.
• Experience with federal benefits and HR is a plus.

Aufgaben

• Provide high-level customer support for the Benefits Operation Center (BOC) call center, answering calls and providing benefits/HR information.
• Direct customers to links or pages and elevate complex issues to a BOC HR Assistant or Specialist.
• Research and assist with documentation regarding policies and procedures for Benefits/HR.
• Certify and process benefit forms for FAA customers, including TCOC determinations.
• Research benefits and HR policies; maintain and update customer files; follow up on documentation.
• Support the BOC and its clients in administrative and clinical matters related to BOC operations.
• Work with BOC management to resolve issues and coordinate processes in support of the BOC mission.

Kenntnisse

Customer service

Communication

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Jobbeschreibung

Description

The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC).

This is an onsite position in the Kansas City office 5 days per week.

In this role you will perform the following duties:

• Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls, providing various federal benefit, retirement, and HR information to customers.
• Direct customers to links and web pages for additional information and/or elevate complex issues to a BOC HR Assistant or Specialist for additional support.
• Research and assist with the preparation of documentation regarding policies and procedures for Benefits/HR.
• Certifies and processes a variety of benefit forms for FAA customers, to include Temporary Continuation of Coverage determination and coordination.
• Researches benefit and HR policies and procedures for use in answering inquiries.
• Maintains and updates customer files and follows up on relevant documentation.
• Research benefit and HR policies and procedures for use in answering inquiries
• Support the BOC and it's clients in various administrative and clinical matters related to the operation of the BOC.
• Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers.

Note: These duties are not a complete list. There may be other required duties as well.

Basic Qualifications:

• Typically requires high school diploma or equivalent and 3 - 5 years of prior relevant experience although a Bachelor's degree is preferred.
• Ability to obtain a Public Trust clearance

Preferred Qualifications:

• Prior Federal benefits and customer service experience preferred.

Compensation will be $30/hour based on experience and education.

Pay Range $45,500.00 - $82,250.00

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.