FAA Benefits & HR Support Specialist (Onsite KC)

Leidos Inc; Kansas City (MO); On-site; USD 46,000 - 82,000; Full time

Job summary

Leidos is seeking a Customer Service Representative to support the FAA's Business Operation Center (BOC) in the Kansas City office. This onsite role involves handling Benefits/HR inquiries, directing customers to resources, and maintaining documentation.

Responsibilities include processing benefit forms, researching policies, and coordinating with BOC management to resolve issues for FAA clients. A high school diploma with 3–5 years of relevant experience is typical; a Public Trust clearance is

Qualifications

• High school diploma or equivalent; 3–5 years of relevant experience (Bachelor's degree preferred).
• Ability to obtain a Public Trust clearance.
• Strong customer service and administrative support skills.
• Experience with federal benefits and HR is a plus.

Responsibilities

• Provide high-level customer support for the Benefits Operation Center (BOC) call center, answering calls and providing benefits/HR information.
• Direct customers to links or pages and elevate complex issues to a BOC HR Assistant or Specialist.
• Research and assist with documentation regarding policies and procedures for Benefits/HR.
• Certify and process benefit forms for FAA customers, including TCOC determinations.
• Research benefits and HR policies; maintain and update customer files; follow up on documentation.
• Support the BOC and its clients in administrative and clinical matters related to BOC operations.
• Work with BOC management to resolve issues and coordinate processes in support of the BOC mission.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Leidos is seeking a Customer Service Representative to support the FAA's Business Operation Center (BOC) in the Kansas City office. This onsite role involves handling Benefits/HR inquiries, directing customers to resources, and maintaining documentation.

Responsibilities include processing benefit forms, researching policies, and coordinating with BOC management to resolve issues for FAA clients. A high school diploma with 3–5 years of relevant experience is typical; a Public Trust clearance is