Customer Service Representative

Leidos; Kansas City (MO); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Health and Wellness programs

Income protection

Paid Leave and Retirement

Job summary

Leidos is seeking a Customer Service Representative to support the FAA's Benefits Operation Center (BOC) from our Kansas City office, onsite five days a week. You will handle high-level benefits and HR information, route complex issues, certify and process benefit forms, and collaborate with BOC management to ensure smooth operations for FAA customers.

Candidates should have a high school diploma with 3–5 years of relevant experience; a public trust clearance is required; a Bachelor's degree is

Qualifications

• High school diploma or equivalent with 3–5 years of experience; bachelor's degree preferred.
• Ability to obtain a Public Trust clearance.
• Experience with federal benefits and HR information is preferred.

Responsibilities

• Provide high-level customer support of the BOC call center function, answering calls and providing federal benefits, retirement, and HR information.
• Direct customers to links/web pages and escalate complex issues to a BOC HR Assistant or Specialist.
• Research and assist with documentation regarding policies and procedures for Benefits/HR.
• Certify and process a variety of benefit forms for FAA customers, including Temporary Continuation of Coverage determinations.
• Research benefits and HR policies for use in answering inquiries.
• Maintain and update customer files and follow up on relevant documentation.
• Support the BOC and its clients in administrative and clinical matters related to the BOC operation.
• Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers.

Skills

Customer service

Federal benefits knowledge

HR information

Education

High school diploma

Bachelor's degree preferred

Job description

The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC). This is an onsite position in the Kansas City office 5 days per week.

In this role you will perform the following duties:

• Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls, providing various federal benefit, retirement, and HR information to customers.
• Direct customers to links and web pages for additional information and/or elevate complex issues to a BOC HR Assistant or Specialist for additional support.
• Research and assist with the preparation of documentation regarding policies and procedures for Benefits/HR.
• Certifies and processes a variety of benefit forms for FAA customers, to include Temporary Continuation of Coverage determination and coordination.
• Researches benefit and HR policies and procedures for use in answering inquiries.
• Maintains and updates customer files and follows up on relevant documentation.
• Research benefit and HR policies and procedures for use in answering inquiries.
• Support the BOC and its clients in various administrative and clinical matters related to the operation of the BOC.
• Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers.

Note: These duties are not a complete list. There may be other required duties as well.

Basic Qualifications

• Typically requires high school diploma or equivalent and 3 - 5 years of prior relevant experience although a Bachelor's degree is preferred.
• Ability to obtain a Public Trust clearance

Preferred Qualifications

• Prior Federal benefits and customer service experience preferred.

Compensation will be $30/hour based on experience and education.

Company Culture

At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting: October 9, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $45,500.00 - $82,250.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave and Retirement

More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.