F/T Member Service Representative (Decatur, IL)

Staley Credit Union; Decatur (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k)

Bonus program

Flexible hours

Growth opportunities

Job summary

Staley Credit Union in Decatur, IL, is looking for a friendly Member Services Representative to handle member transactions, answer inquiries, and promote products and services. This full-time role focuses on accuracy, courtesy, and attention to detail in a fast-paced environment.

The successful candidate will deliver excellent customer service, support account maintenance, process cash, and learn our financial systems.

Qualifications

• High school diploma or equivalent.
• Six months previous experience in banking, customer service, or cash handling preferred.
• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with financial systems.
• Ability to work a flexible schedule, including some Saturdays, as needed.

Responsibilities

• Greet and assist members and potential members with financial transactions.
• Provide accurate information about credit union products and services including some of the highest tech banking solutions available.
• Identify opportunities to enhance services to members.
• Assist with account maintenance
• Handle cash and reconcile daily transactions.
• Ensure a positive and professional experience for all members.
• Become a product knowledge expert to help members get more value and convenience out of their financial experience.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Multitasking

Education

High school diploma

Tools

Financial systems

Job description

Come join an exciting, fast-growing company that is 100% member owned! We are seeking a friendly and detail-oriented Member Services Representative to join our team on a full-time basis. In this role, you will be the face of the credit union, assisting members and potential members with financial transactions, answering inquires, and promoting our products and services. If you have strong customer service skills and a passion for helping others, we’d love to hear from you!

Key Responsibilities

• Greet and assist members and potential members with financial transactions.
• Provide accurate information about credit union products and services including some of the highest tech banking solutions available.
• Identify opportunities to enhance services to members.
• Assist with account maintenance
• Handle cash and reconcile daily transactions.
• Ensure a positive and professional experience for all members.
• Become a product knowledge expert to help members get more value and convenience out of their financial experience.

Qualifications

• High school diploma or equivalent required.
• Six months previous experience in banking, customer service, or cash handling preferred.
• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with financial systems.
• Ability to work a flexible schedule, including some Saturdays, as needed.

Benefits of Working with Us

• Competitive hourly wage ($16-$18 per hour, based on experience).
• Friendly and supportive environment.
• Opportunities for growth and professional development.
• Flexible hours Monday through Friday; Saturday mornings.
• We offer a comprehensive health insurance package with varying levels of coverage through BlueCross BlueShield of IL; Dental coverage is provided by Delta Dental; Vision Coverage is provided by Guardian
• Eligibletoparticipateinthe401(k)-retirementplanaftera6-monthwaitingperiod
• Eligible to participate in the company-wide bonus program, subject to program terms and performance criteria

Staley Credit Union offers a competitive wage with opportunity for growth within the organization. Staley Credit Union is an Equal Employment Opportunity Employer.