Member Services Representative

Self-Help Services Corp; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Self-Help Services Corp is looking for a Member Service Representative/Teller to join our Chatham, IL team. This role is critical in maintaining member relationships and conducting financial transactions with excellence.

The ideal candidate will have strong customer service skills, attention to detail, and a commitment to economic justice in underserved communities. Flexibility in working hours and the ability to collaborate within a team are essential to succeed in this position.

Qualifications

• Minimum one year of experience in a financial institution or customer service industry preferred.
• Ability to be trained and efficiently operate credit union systems and proprietary software.
• Strong commitment to creating economic opportunity for underserved communities.

Responsibilities

• Initiate and lead conversations to identify member needs.
• Maintain and enhance member account relationships.
• Process share deposit payments and loan payments.

Skills

Customer service skills

Communication skills

Attention to detail

Analytical skills

Organizational skills

Education

High school graduate or equivalent

Tools

Microsoft Excel

Word

Outlook

Job description

Overview

Self-Help is a non‑profit credit union focused on economic justice, creating and protecting ownership and economic opportunity in underserved communities. We seek a Member Service Representative/Teller to join our Chatham, IL team.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits (dual‑control team).
• Perform other duties and projects as assigned.

Qualifications

• High school graduate or equivalent.
• Minimum one year of experience in a financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Experience in a teamwork‑oriented organization preferred.
• Strong commitment to our mission of creating economic opportunity for traditionally underserved communities.
• Excellent customer service skills and demonstrated communication skills, both verbal and written.
• Ability to be trained and efficiently operate credit union systems and proprietary software, including New Solutions, Microsoft Excel, Word, and Outlook.
• Ability to work flexible hours, including evenings and weekends; may be required to travel to cover other branches.
• Attention to detail, strong organizational and prioritization skills.
• Analytical and problem‑solving skills; proficient keyboard and data entry skills.

Equal‑Employment Opportunity Statement

Self‑Help is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Self‑Help provides equal employment opportunities to all persons, regardless of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military and veteran status, class or family status.