Member Service Representative/Teller

Cornerstone Credit Union; Freeport (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision

Dental

Life insurance

Disability insurance

EAP

Job summary

Cornerstone Credit Union in Freeport, IL is seeking a friendly Member Service Representative to assist members with deposits, withdrawals, transfers and information requests. You will balance cash drawers, greet members, and help them access CCU services, while following BSA guidelines and CCU policies.

Requirements include a minimum 6 months in customer service with cash handling, HS diploma, and strong communication skills.

Qualifications

• Minimum 6 months experience in a customer service role with cash handling.
• HS Diploma or equivalent required.
• Must be service-minded and able to pass background checks.

Responsibilities

• Balance and maintain cash drawer accurately.
• Process deposits, withdrawals, transfers and other transactions.
• Handle member inquiries in a timely, friendly manner.
• Follow BSA CTR/SAR guidelines and CCU policies.
• Cross-sell CCU services to assist members' finances.

Skills

Customer service

Cash handling

Cross selling

MSR responsibilities

Multitasking

Education

HS Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Help us build the financial strength of our members!

Cornerstone Credit Union is looking for an enthusiastic individual to join our professional and awesome team! We offer a competitive compensation and benefit package including a generous PTO plan, and 401K with match. If you are reliable, want to work for a great, growing company who is focused on customer service, all while working with a great team, this might be the opportunity for you! If you meet the requirements listed below apply with us. Our weekday work hours are Monday-Friday, 8:45am-5:15pm. Once competency has been achieved you would have rotating Saturdays, 8:45am - 12:15pm.

Position Purpose:

Serves as a representative of Cornerstone Credit Union to assist our members with their financial needs. Responsible for providing services to members in a courteous and professional manner while providing prompt, efficient and accurate member service. Cross-sell offers that may help the financial status, loan, or other finances for the benefit of our members. Maintain a thorough knowledge of Credit Union philosophies and policies.

Essential Functions:

• Independently maintain and balance assigned cash drawer.
• Perform routine member transactions accurately including, but not limited to deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead end checks, money orders and general functions.
• Maintain over/short practice, cash drawer limits.
• Follow BSA guidelines for CTR and SAR.
• Follow check negotiation practices.
• Ability to handle problem resolutions using independent judgment to ensure member satisfaction, and to know when to transfer the member to an appropriate CCU employee for resolution.
• Demonstrate proficiency in cross selling services offered by CCU.
• Understand and follow applicable CCU policies and standard operating procedures.
• Remain aware of, understand and comply with regulatory and compliance issues for deposit accounts.
• Greet and sign in members/visitors.
• Responsible for the upkeep and professional look of the lobby.
• Control the flow of member traffic to available Financial Service Representatives.
• Encode and re-pin Debit card.
• Sort & distribute mail.
• Respond to inquiries made by members in person in a timely, friendly and professional manner.
• Changing and handling the coin bags in the coin machine and perform simple maintenance.
• Process mail and night drops.
• Knowledgeable about the credit union with the ability to answer basic questions.
• Understand credit union policy and standard procedures which relate to the MSR department.

Note: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Skills & Requirements

Skills Required

Must have a friendly and positive attitude with eagerness to assist all members.

Requires effective member relations and cross selling skills.

Must have the ability to manage multiple priorities with professionalism, work under pressure with strong attention to detail.

Must demonstrate follow through on all assigned projects.

Requires well-developed interpersonal skills for communicating information.

Minimum Qualifications

• A minimum 6 months experience in a customer service or similar role, with cash handling responsibilities required.
• HS Diploma or equivalent required.
• Must be service-minded.
• Basic PC skills required. Proficiency in Microsoft Word, Excel, and Outlook required.
• Strong written and verbal communications skills important.
• Maintain excellent attendance record, including punctuality and preparation.
• Ability to pass pre-employment drug test, background check and motor vehicle record check.
• Pay rate $16.00-$18.00, commensurate with experience.

This position includes a full benefit package which includes the Medical insurance, vision, dental, company paid employee life, short-term/long-term disability coverage, EAP, discounts and many other elections. You also get to enjoy a generous PTO and holiday plan and working with a close knit team.

At Cornerstone Credit Union people come first, not profits, which means we take care of employees with highly competitive compensation, continuous education opportunities, and comprehensive benefits.

Cornerstone Credit Union is a growing financial institution where your opportunity for career advancement is dependent on your natural talents, your ability, and your desire to succeed. We are one of the largest credit unions in northwest Illinois, with Service Center locations in Freeport, Sterling and South Beloit, and we are rated highly by our members for quality and caring member service. If you enjoy helping people make wise financial choices to achieve their financial goals, then it’s time you to become part of our team.